Department Assistant / Receptionist | Volunteers Department | PRN

Department Assistant/Receptionist

Be the welcoming first face of Logan Health! This position serves as one of the first points of contact for patients, visitors, and families as they enter the hospital. You'll provide a friendly welcome, help answer questions, and direct people to the department or location they need. This is a great opportunity for someone who enjoys helping others, providing excellent customer service, and creating a positive first impression for everyone who walks through our doors.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

We are seeking a Department Assistant/Receptionist to join our Volunteers Department team!

For more than 100 years, Logan Health has cared for the communities of northwest Montana, and our volunteers have been at the heart of that mission.

In this role, you'll play an important role in helping provide a welcoming, organized, and service-focused environment while supporting volunteer engagement and departmental daily operations.

This role is ideal for an organized and customer-focused professional who enjoys working with people, managing multiple priorities, and supporting day-to-day departmental operations in a collaborative healthcare environment. If you're someone who loves working with people, takes pride in staying organized, and wants your workday to mean something, we'd love to meet you!

What we offer you!

• Part-time schedule (24 hours/week), that offers you work-life balance.
• Eligible for health benefits - Medical, Dental & Vision insurance
• Tuition Reimbursement Program and career growth opportunities
• Employer paid life insurance
• Logan Health Fitness Center membership discount - 1/2 off
• 401(k) with generous immediate employer match
• The opportunity to support meaningful volunteer and community engagement initiatives across Logan Health

Key Responsibilities:

• Provide administrative and technical support for the Volunteers Department in an organized and accurate manner according to department policies and procedures.
• Coordinate and communicate the flow of daily activities, information, and operations for assigned areas.
• Greet and assist volunteers, staff, patients, and visitors in a professional and welcoming manner.
• Develop and maintain filing systems, records, and documentation according to department protocols.
• Assist with documentation collection, data entry, tracking, and reporting as needed.
• Coordinate appointments, meetings, schedules, agendas, and meeting minutes as applicable.
• Assist leadership with staffing coordination, scheduling communication, and daily operational support.
• Maintain office supply inventory and assist with ordering supplies as needed.
• Provide backup support for other department support staff and assist with departmental projects and activities.
• Perform quality checks on completed work to ensure accuracy and customer satisfaction.
• Assist in onboarding, training, and orientation activities for new employees and volunteers as applicable.
• Maintain professionalism, confidentiality, and excellent customer service in all interactions.

Required Qualifications:

• Minimum of one (1) of the following required:
• Minimum of one (1) year of experience in an administrative role.
• Minimum of one (1) year of experience in a medical setting.
• Minimum of one (1) year of experience in a similar role.
• Minimum of one (1) year of experience in customer service, reception, or retail.
• Post high school education or vocational training in healthcare.
• Additional qualifications include:
• Excellent organizational skills with strong attention to detail and the ability to prioritize effectively.
• Strong critical thinking skills with the ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills with the ability to interact effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with professionalism and diplomacy.
• Commitment to maintaining confidentiality and professionalism in all interactions.
• Proficient computer skills including Microsoft Office Suite and the ability to learn additional software systems as needed.

Preferred Qualifications:

• Understanding of medical terminology preferred.
• Current CPR certification preferred or required as applicable to assigned area(s).
• Current Notary Public certification or the ability to obtain preferred.

Shift: Variable (United States of America)

Schedule: PRN

Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

PRN positions (also referred to as Casual, As Needed, or Per Diem) at Logan Health offer flexibility and are designed to provide coverage during busy periods, employee absences, and vacations, making them an excellent opportunity to support the team as needed. PRN employees can participate in a matching 401(k) plan and have access to the Employee Assistance Program. Additionally, they may qualify for hourly differential pay for certain shifts or hours, offering extra compensation based on department-specific scheduling needs. Pay rates and scheduling practices may vary by department.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.