Client Service Associate - Argent Wealth Management

Argent Wealth ManagementInvestments, estate, tax and financial planning – all under one roof. Argent Wealth Management is an independent-minded business where individuals and families experience truly comprehensive and personal wealth management services. Our practice is steeped in a tradition of client service and personal relationships. We built these relationships over 30 years of being devoted to helping individuals and their families achieve their financial goals.At Argent, behind every business decision is a single core belief: We provide white glove service to our clients. From continual training of our team on the latest estate and tax strategies and implementing state-of-the-art investment research technology, to discovering better ways to improve client service, it's all about our clients. We aim to simplify our clients' lives, find solutions, and create long-lasting, trusted relationships.What You'll DoYou will report to the Director of Operations and be responsible for:Delivering service both internally and externallyServing on client team with advisors as the primary contact for clients, addressing inquiries and providing client service through phone, email, and in-person interactionsOnboarding new clients and supporting existing clients, including account openings, all aspects of money movements (journals, wires, ACAT/DTC transfers, RMD's, etc) and account maintenancePromptly addressing client inquiries within same day and responding to requests and providing informationCompleting cashiering responsibilities and ACH/wire/check requestsMaintaining client records and files, ensuring that all data is current and accurate following regulatory requirements and company policiesCollaborating with custodian partners (Fidelity, & Schwab, outside custodians, etc.) to ensure accurate processing of client transactions. Downloading and uploading forms, monitoring and verifying changes in the system, resolving issues, and staying current with changing proceduresBecoming comfortable and proficient in using our different applications (Outlook, Salesforce, Orion, and custodial platforms Schwab and Fidelity) to obtain account information and complete/coordinate all aspects of client service and account maintenance requestsFielding client requests and completing tasks, following through to make sure client's needs are met while following compliance standards and requirementsManaging client data within CRM (Salesforce) and monitoring to ensure accuracyParticipating in weekly CSA team meeting – prepare and contribute thoughts for agendas, raise concerns, suggest solutions, look for and implement efficiency and process improvementWhat You'll Bring2+ years of experience in a similar roleExperience building relationships with main partners for each assigned customerAccuracy and organization along with follow-up/follow-through skillsExperience assessing severity of support requests and escalate based on severityTeam player who shows a client-first attitudeProactively anticipate advisor and client needsExperience maintaining composure and remaining positive even in time-sensitive and complex situationsExperience maintaining client relationships and providing service in a corporate environmentFinance industry experienceProficiency in MS Outlook and MS Word required (Excel and Salesforce)Eagerness to work in a growing practiceYou are trustworthy, ethical, and able to handle sensitive financial information with the utmost confidentiality.What We OfferCoverage on the first day of employment for medical, dental, and vision insurancePaid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)Hybrid model work schedule – minimum of 3 days in office (5 days in office for first 6 months)401k matching planHSA employer contributionsStudent loan assistancePet insuranceOur StoryFounded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower's capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their financial vision. Based in Chicago with advisors across the U.S., the firm operates as a registered investment advisor (RIA).AN EQUAL OPPORTUNITY EMPLOYER: Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.Hightower Advisors, LLC is an SEC registered investment adviser. Registration as an investment advisor does not imply a certain level of skill or training. Securities are offered through Hightower Securities, LLC, Member FINRA/SIPC.You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.