Compensation Analyst

IT Business Systems Analyst-REMOTE

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900+ dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.

Heartland Dental is a dynamic, entrepreneurial organization. We follow a distributed Information Systems model, where decision making is diffused across the enterprise. In this model, business functions serve as the product owner, empowered to make technology decisions based on their business objectives. The Business Systems Analyst supports this model by ensuring business needs and processes are understood and documented for full consideration of people, process and technology requirements for solution design and decisions.

In the Business Systems Analyst role, you will work closely with business leaders and their teams to identify, define, and document business processes that drive requirements for software. You will play a visible role as liaison between business and IT teams by facilitating communication and determining software and operational process objectives that align with stated and unstated business needs.

The Business Systems Analyst reports to the Senior Manager, Project Management Office. In your role as Business Systems Analyst, you will be expected to bring your experience and passion for business systems analysis, along with your guidance and support for establishing this new capability within the framework of our IT Business Management team, which currently consists of business partnership, demand and capacity management, project and program management, and IT Business Operations. Working with IT Business Partners, Project Managers, and other IT leaders, you'll contribute to the creation of standard methods and processes for business systems analysis that will support scalability of Technology Transformation teams to deliver technology solutions that are aligned with business needs.

The successful candidate will have a proven track record of business system analysis experience supporting a broad range of initiatives and engaging with diverse business leaders and users to understand and articulate the business requirements for projects using agile, waterfall and hybrid methodologies.

The primary responsibilities of the Business Systems Analyst are to:

• Continuously listen, ask questions, and learn about business units and their processes to build broad organizational knowledge and relationships that will enable successful navigation within the organization.
• Create business systems analysis plans that are appropriate in approach and scale for assigned initiatives. This includes stakeholder analysis, risk analysis for requirements, and time estimates for business analysis activities.
• Use a variety of techniques to elicit business requirements, such as interviews, workshops, shadowing, observation, surveys, etc.
• Document current processes and models to inform requirements and understand inefficiencies or gaps.
• Conduct meetings and presentations with business stakeholders to ensure understanding of requirements, obtain clarification and further refine requirements.
• Translate conceptual user requirements into clear, detailed functional requirements that are approved by business and used by development teams to create technical design documents, or by operational teams to create process documents.
• Work with business and IT delivery teams to prioritize requirements and manage requirements scoping throughout the delivery process.
• Define and execute test cases to ensure delivery team outputs meet requirements.
• Support agile projects by writing user stories, backlog refinement, product demos and assisting stakeholders with UAT activities.
• Help build and continuously improve Heartland's agile processes.