Senior Commercial Lines Account Manager

Job Description

Job Description

General Placement Service is looking to hire a Senior Commercial Lines Account Manager . We're searching for driven insurance professionals who take pride in providing outstanding client service and striving for excellence in all they do.
If you have a background in Property & Casualty insurance—we’d love to hear from you. Join a team that’s passionate about supporting clients and building lasting success in the insurance industry!
Position Responsibilities:

• Manage the day-to-day servicing of an assigned book of commercial lines business, including client inquiries, policy administration, claims coordination, and marketing activities.
• Investigate and resolve policy-related issues by identifying root causes and implementing effective solutions.
• Offer recommendations for improvements to internal processes, policy structures, or product offerings to enhance client experience and operational efficiency.
• Participate in client meetings to set expectations and provide guidance ahead of policy renewals.
• Proactively manage policy renewal timelines to ensure continuity of coverage by evaluating risk exposure and market conditions 90–120 days prior to expiration.
• Market new and renewal business as needed to secure optimal coverage and pricing.
• Gather and assess client risk information to support accurate quoting.
• Partner with producers and marketing managers to identify appropriate carriers and request competitive quotes.
• Engage in carrier negotiations and present renewal options and recommendations.
• Review policy terms to ensure proper alignment with the client's specific exposures and risk profile.
• Follow established workflows for processing policy changes, endorsements, audits, and document management.
• Coordinate with the Claims Manager on high-severity or open claims to improve communication and service delivery.
• Prepare loss summaries and analysis for renewals and client review meetings.
• Build and maintain strong relationships with clients, insurance carriers, and vendors to ensure effective communication and support.
• Work collaboratively with team account managers and assistants to ensure timely service, renewals, and delivery of client requirements.
• Provide backup support to team members during time off to maintain consistent service levels.
• Mentor, coach, and train junior team members to support professional development and team growth.
• Perform additional responsibilities and special projects as assigned.

• Minimum of 5+ years of experience in commercial property and casualty insurance, with a strong understanding of industry standards and client servicing.
• Preferred expertise in underwriting and managing risks related to transportation, construction, and hospitality sectors.
• Familiarity with Applied Epic and CSR24 systems is highly desirable; training can be provided for the right candidate.
• Solid knowledge of insurance carriers, underwriting practices, and market dynamics.