Key Account Low Voltage Service Technician

Job Description

Job Description

Benefits:

• Company car
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

NUTECH FIRE ALARM AND SECURITY is a progressive alarm company servicing Southern California. We are seeking a dynamic, highly motivated individual interested in financial rewards and long-term career growth.
 
Position Responsibilities:

 

• Perform service activities mainly on Nursecall / Door wandering systems
• Effectively service panels with hardwired zones with no supervision. 
• Able to troubleshoot wiring issues such as grounds, shorts and opens.
• Manage service issues on-site to ensure fiscal requirements are met.
• Manage multiple small to large systems accurately and in an efficient manner.
• Identify and sell basic product enhancements to customers.
• Troubleshoot systems and perform necessary repairs.
• Evaluate and diagnose equipment that requires servicing as well as troubleshoot problems.
• Assist in developing training programs for employees and customers.
• Provide specific solutions and recommendations to customers on the most efficient and cost effective methods to return equipment to working order.
• Survey building systems, consult with building engineers and property managers and make service recommendations to ensure trouble free system performance and compliance with maintenance and testing requirements.
• Perform key account maintenance to maintain and strengthen relationships, provide customer status reports, attend sales meetings, interface with commercial property managers and building engineers, review service reports.
• Promptly respond to customer needs in a professional and enthusiastic manner.
• Submit all required reports, expenses, competitive activity and correspondence in an accurate and timely matter.
• Coordinate rescheduling of any services with service coordinator and customer to ensure total customer satisfaction.
• Updates job knowledge by tracking emerging trends in service; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Requirements:

 

• Service Technician must be highly motivated and self-starter who can work independently without supervision.
• Must be professionally presentable, dependable and have a positive optimistic attitude towards work
• Associate’s Degree in Electronics and/or combined 5 or more years of experience as a Service Technician within the Nursecall / Low Voltage Industry.
• Experience performing low voltage service on Nuresecall is a must.
• Advanced knowledge of Tektone / Accutech product lines and demonstrated proficiency in Nursecall / Door wandering systems will be a big PLUS!
• Strong problem-solving techniques in various electrical products.
• Demonstrated ability to train customers.
• Demonstrated high level of customer service and ability to express service solutions in a clear and concise manner.
• Ability to lift equipment and tools up to 40lbs and climb ladders and scaffolding.
• Candidate must have excellent communication skills, both written and oral, be proficient in computer skills: Microsoft Excel, Word, Outlook and Access.
• Must be organized, able to work without constant supervision, able to communicate effectively with both internal and external customers.
• Candidate must be able to read blueprints and/or visually identify system components of systems.
• Ability to contribute and operate in a team environment and coordinate with other departments. 
• Clean California drivers license
  
   
  
   

Compensation:

• Very attractive hourly rate
• Healthcare Insurance
• Company Vehicle, Laptop, cell phone.
• Great personable working environment.