CSR

Department: Customer Experience Job Type: Full-Time About Us At Quality Heating, Cooling, Plumbing, and Electric , we’re more than just a home service company—we’re a team driven by our core values : Serve People – We prioritize our customers and our community. Provide Solutions – We don’t just fix problems; we create lasting solutions. Whatever It Takes – We go the extra mile every time. Be Willing to Grow – We embrace learning and continuous improvement. Celebrate the Win – We recognize hard work and success. If you're friendly, organized, and love helping people, you’ll thrive in our fast-paced, team-first environment. Position Overview We’re looking for a dependable and upbeat Customer Service Representative (CSR) to be the voice of Quality. This position is responsible for answering incoming calls, scheduling service appointments, and delivering an excellent first impression to every customer. You’ll be a key part of ensuring smooth operations and a positive customer experience from the first call to the final follow-up. What You’ll Do Answer inbound calls and respond to customer inquiries with professionalism and empathy Schedule service appointments, gather key information, and enter job details accurately into the system Dispatch service technicians and communicate real-time changes when needed Follow up with customers on scheduled services, confirmations, and satisfaction checks Maintain customer records and update contact details or notes as needed Assist with outbound calls for club membership renewals, unsold estimates, and follow-ups Collaborate with service, install, and sales teams to keep the schedule flowing smoothly Troubleshoot basic issues and provide customers with updates, timelines, or next steps Represent the Quality brand with a positive attitude and helpful mindset What We’re Looking For Experience in customer service, dispatch, or administrative support Strong communication skills with a calm, clear, and friendly phone presence Ability to work in a fast-paced environment and handle multiple tasks at once Organized, detail-oriented, and tech-savvy (ServiceTitan experience is a plus) Team player with a problem-solving mindset and willingness to adapt Comfortable learning new systems and following set procedures Must have reliable transportation and be dependable with time management What We Offer Competitive hourly pay with opportunities for bonuses Career growth opportunities – We promote from within Ongoing training and professional development Supportive team environment and strong leadership Health, dental, and vision insurance Paid time off and holidays A team culture that values your voice and contributions Join a Winning Team If you’re a team-oriented Customer Service Representative who thrives on providing great service and keeping things organized, we’d love to talk to you. #J-18808-Ljbffr Fortify Fence