General Manager

Job Description

Job Description

GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience.

Job Purpose:

The General Manager’s main responsibility is to be the team leader in customer service, resident retention, fiscal success, and daily operations. The General Manager will strive to create the best beginning-to-end-living experience in the industry, ensuring that the highest standards of customer service are met while overseeing the daily operation, maintenance and curb appeal, and the management of the community.

Responsibilities:

• Maintain positive resident relations through outstanding service
• Supervise, guide, and lead the professional onsite team
• Direct and participate in the daily operations of the property
• Work with corporate marketing team to execute and create a marketing plan
• Assist with leasing duties as needed and approve all new leases
• Manage all on-site staff, including: hiring, motivating, training, and performance development
• Conduct weekly meetings, walkthroughs, and inspections
• Participate in resident retention and leasing events
• Maintain and monitor the systems and procedures for service requests and follow-ups
• Manage payroll and employee records
• Develop and Manage an annual budget
• Have a strong knowledge of the resident database, accounts receivable, and accounts payable
• Manage health, safety, and discipline procedures for students
• Develop and maintain productive relationships with vendors and contractors
• Ensure timely payments of invoices and delinquency policies are followed
• Maintain ongoing communication and foster positive relationships with university officials

Characteristics and Qualifications:

• Bachelor’s degree or 4 years’ experience in the student/multi-family housing industry, or equivalent combination of education and experience.
• 2-3 years’ experience in a management role with a proven track record of achievements
• 1-2 years’ experience with marketing
• Entrata experience---preferred
• Proven proficiency in all areas of property management operations
• Strong financial, organizational, analytical, and decision-making skills
• Strong internet, Microsoft Office, word processing and spreadsheet skills
• Tech Savvy and proficient use of social media or other marketing software
• Must have excellent communication, management, and people skills
• A passion to serve residents, parents, vendors, and colleagues

This position offers the following competitive benefits:

• Health, Vision, and Dental Insurance for you and your dependents
• Prescription Drug Plan
• Employee Assistance Program
• Short-Term Disability & Long-Term Disability Insurance
• Group Life Insurance
• 401(k) Program with Employer Contribution
• Generous Paid Vacation, Sick Time and Holidays
• Paid Parental Leave
• Direct Deposit
• Collegial Work Environment
• Time off to Volunteer
• Employee Referral Program
• Voluntary benefits

GMH Associates, Inc. does not accept recruiting agency resumes. Please do not forward resumes to our employees. GMH Associates, Inc. is not responsible for any fees related to unsolicited resumes.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

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GMH Associates, Inc. is an Equal Opportunity Employer

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