Member Team Lead

Position Summary Position Summary... What you'll do includes assisting management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching and evaluating associates. You will communicate and support membership by providing information on membership types, programs and benefits to current and prospective members, processing memberships, upgrades and credit accounts, encouraging membership renewals, participating in sales and marketing events, completing and maintaining marketing recaps and other required documentation, striving to meet membership goals and promoting the value of Sam's Club products and services. You will provide and ensure member service by acknowledging the member, identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self-service technology, assisting members with transactions utilizing registers or self-checkout area, and ensuring club pick up orders are filled. You will oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts, flatbeds, assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures, and maintaining parking lot cleanliness. You will complete accounting records, file transactions and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information. You will develop, communicate and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, analyzing and applying information from multiple sources, monitoring progress and results and identifying and addressing improvement opportunities. You will demonstrate, promote and support compliance with company policies, procedures and standards of ethics and integrity by explaining, guiding and demonstrating how to apply these in executing business processes and practices. You will implement related action plans using the Open Door Policy and assist management with correcting ethical and compliance issues and problems, lead and participate in teams by using and sharing resources, information and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved, and model and help others adapt to change or new challenges. You will respect the individual, embrace differences in people, cultures, ideas and experiences, create a workplace where associates feel seen, supported and connected through a culture of belonging, create opportunities for all associates to thrive and perform, help attract the best talent, work as a team building strong and trusting relationships, communicate with impact, energy and positivity to motivate and influence, strengthen the team by helping develop and mentor others, recognize others’ contributions and accomplishments. You will act with integrity, maintain and promote the highest standards of integrity, ethics and compliance, model the Walmart values, hold yourself and others accountable, support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world, act in a selfless manner, consistently practice humility, self-awareness, honesty, fairness and transparency. You will serve our customers and members, deliver results while putting the customer first, make decisions based on reliable information, balance short and long term priorities and consider how your work impacts the team's ability to deliver on our purpose for all stakeholders, and strive for excellence by displaying curiosity and a desire to learn, taking calculated risks and demonstrating courage and resilience, driving continuous improvements, being open to and using new technologies and skills and supporting others through change. Benefits At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase and company-paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at The hourly wage range for this position is $23.00 to $31.00* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience Must be 18 years of age or older Preferred Qualifications Leading a front-end team Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others Primary Location: 9900 S INTERSTATE 35, AUSTIN, TX 78748-3885, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr