Senior Associate - ServiceNow Developer

Location Designation: Hybrid - 3 days per quarter 

Role Overview

New York Life is seeking a highly skilled Senior ServiceNow Developer to design, develop, and support enterprise platform solutions that enable IT operations, IT asset management, enterprise architecture, and technology governance. This is a hands-on engineering role responsible for developing and enhancing ServiceNow solutions, building enterprise integrations, automating business processes, and delivering scalable platform capabilities across the organization.

The ideal candidate has deep hands-on ServiceNow development experience and a strong background building enterprise workflows, integrations, and platform automation. Experience with LeanIX Enterprise Architecture is considered a plus and will support enterprise architecture and application portfolio management initiatives.

What You'll Do:

ServiceNow Development (Primary Responsibility)

• Design, develop, and maintain solutions across ServiceNow ITSM, ITOM, SAM Pro, HAM Pro, CMDB, Service Mapping, Discovery, and Vulnerability Response.
• Develop and customize workflows, Flow Designer solutions, business rules, client scripts, UI policies, Script Includes, and scoped applications.
• Build and maintain integrations using REST, SOAP, Integration Hub, MID Servers, and external APIs.
• Participate in platform upgrades, testing, release management, and remediation activities.
• Optimize platform performance through code reviews, query optimization, and technical debt reduction.
• Troubleshoot and resolve complex ServiceNow platform issues while ensuring scalability, security, and adherence to development best practices.

Enterprise Integrations, Automation & Cloud Engineering

• Design and develop enterprise integrations using APIs, MuleSoft, Integration Hub, and custom services.
• Develop automation solutions using JavaScript, Python, and Infrastructure as Code practices.
• Utilize AWS services and terraform to support cloud-native integrations and deployment automation.
• Implement monitoring, logging, and operational support capabilities for platform integrations.

LeanIX Administration & Enterprise Architecture (Preferred Experience)

• Configure and maintain LeanIX fact sheets, meta-models, relationships, lifecycle states, and reporting capabilities.
• Support integrations between LeanIX, ServiceNow, Apptio, ACA Risk Rating, and other enterprise platforms.
• Assist with application portfolio data synchronization, reconciliation, and validation processes.
• Support enterprise architecture, application portfolio management, and technology governance initiatives.

Collaboration & Technical Leadership

• Collaborate with architects, product owners, platform teams, and business stakeholders to translate business requirements into scalable technical solutions.
• Mentor junior developers and contribute technical leadership across ServiceNow and enterprise platform initiatives.
• Promote engineering best practices, coding standards, governance, security, and platform reliability.

What You'll Bring:

Required

• Bachelor’s degree in computer science, Information Technology, Engineering, or related field.

• 7+ years of hands-on ServiceNow development experience.
• Strong experience with JavaScript, Flow Designer, Integration Hub, REST/SOAP APIs, MID Server, and ServiceNow scripting.
• Experience implementing and supporting ITSM, ITOM, CMDB, SAM Pro, HAM Pro, and related ServiceNow applications.

Preferred

• Experience administering or integrating LeanIX Enterprise Architecture.
• Experience with Apptio or other IT Financial Management/Enterprise Architecture platforms.
• AWS, Terraform, MuleSoft, and Python experience.

ServiceNow CIS certifications (ITSM, ITOM, SAM Pro, Vulnerability Response).

Pay Transparency

Salary Range: $124,000-$177,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview 

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. 

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. 

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. 

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site .

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of .

​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 94362