Operations Director

Position Type: Full-time, exempt, salaried supervisor role. Scope of Role: Manages the operations within a community with revenues of around $7.5 million. Key Responsibilities Provides direction, leadership, and supervision of professional and other staff at the program site to carry out operations and ensure quality services to individuals. Ensures compliance with applicable state and federal standards. Leadership & Supervision Provides leadership including direct supervision of Program Directors or other staff; works with regional support team; implements Sevita employee practices; oversees area safety and workers’ compensation implementation; approves area involuntary terminations and reviews written warnings. Hires Program Directors in consultation with the Regional Director and Talent Acquisition teams. Consults with the Program Director and Talent Acquisition teams on hiring Program Supervisors. Assists Program Directors and training managers with organizing and implementing orientation and training for assigned programs according to state compliance standards; provides orientation, training, and guidance to Program Directors; delivers training as a facilitator as needed for team; periodically audits training records. Program Planning Oversees system for implementation of program planning; monitors delivery of services and supports to meet Sevita and regulatory standards; ensures services are consistent, engaging, and relevant to the individuals served. Monitors scheduling, overtime dashboards, and employee utilization for efficient coverage of area programs. Financial Management Responsible for financial performance of area business unit, reviews financial statements, oversees area purchasing, understands and acts on all financial drivers with ability to interpret a P&L for their region with support from Finance, executes action plans to improve performance of underperforming programs; ensures billing compliance and documentation. Safeguards individuals' served funds and ensures compliance within area; verifies monthly financial ledgers for completeness and itemized receipts for purchases on behalf of individuals served. Census Management Identifies collateral, social media, virtual tours, and other marketing needs within area and escalates to Regional Directors. Acts as primary contact for individual / family / guardian and case manager during referral process, responding to inquiries and referrals within a timely and professional manner; coordinates local events, community participation, and engagement with referral partners (MCOs, state referrals); manages intake referral checklist, working referrals in the pipeline in their area; reviews referrals to validate fit for specific locations and identifies and escalates potential barriers to serving individuals to Regional Director. Monitors census and referral dashboards, reviewing progress against census targets and analyzing admissions, discharges, and leave days trends. Growth & Development Strategy Implements area core growth strategy (census, periodic billing, new starts) to increase volume. Assists with planning new programs, including location of real estate and purchasing furnishings, supplies and equipment. May identify potential acquisition opportunities as well. Stakeholder Relations Maintains and fosters relations with case managers, referral agents, the community, and funders. Participates in building relationships with local legislators and government officials; attends grassroots advocacy meetings (e.g., townhalls, advocacy days; lobbies on behalf of individuals and Network as appropriate. Implements area strategies to maintain and foster relations with individuals, mentors, families, and guardians; and implements individual satisfaction enhancement plans as appropriate; upholds Sevita customer service standards. Compliance & Regulatory Management Oversees area quality enhancement and implementation plan, coordinating Sevita standards, licensing requirements and individual's needs, and reviews area incident reporting. Implements area incident management protocol; ensures timely incident reporting and implementation of corrective action; and assists with area investigations. Maintains licensing and compliance for area services and supports; assures timely and accurate documentation; oversees area implementation of Sevita compliance plan; and assists with correction orders and over-sees implementation of compliance plans. Health & Safety Management Oversees development and implementation of area health and safety programs for individuals and employees; and supervises area nurses as applicable. Maintains area compliance with Sevita and regulatory standards for clean, neat, safe living and working environments; and assures pleasant, age-appropriate, well- decorated home-like residential living environments; and directs area maintenance. Other Performs other duties and activities as required, including backfilling roles under your supervision. Supervisory Responsibilities Manages and supervises Program Directors and assigned personnel. Completes performance evaluations, scheduling, orientation, training. Makes decisions on employee transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities. Minimum Knowledge and Skills Required Education and Experience Bachelor's degree and three to six years of related experience with significant management experience in the human services industry. Master's degree in Human Services, other education and experience as required by state. Certificates, Licenses, and Registrations Licensure(s) as required by state. Key Metrics Budgeted Residential Census and/or Budgeted Hours List of Active Vacancies and Referrals Billing Timeliness and Accuracy PCard Expense Budget Budget Compliance (budget hours, census, expenses, purchasing, utilization, etc.) Individuals' Served Funds – Financial Ledger Audit Customer Satisfaction Licensing Compliance Quality (% participation or TQS) Program Visits OnSpring Audit Completion Health & Safety Incident/Compliance Trends Completing Investigations to Standards Open Investigations Overtime Job Requisitions Employee Satisfaction/Engagement, Action Plan Progress and Improvement Other Requirements Travel as needed Physical Requirements Medium Work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law. #J-18808-Ljbffr