IS Business Analyst Senior - Department of Homelessness and Supportive Housing

Application Opening: October 7, 2026 Application Deadline: May close at any time but not before October 21, 2026 Work Location: Hybrid with onsite and remote weekly schedule Shift: Monday-Friday: 8:00 AM – 5:00 PM (Full-Time) Salary: $134,082.00 - $168,688.00 Appointment Type This is a Temporary Exempt (TEX), full-time position. This position is excluded by the Charter from the competitive Civil Service examination process, is considered “at will” and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months. Who We Are Through the provision of coordinated, compassionate, and high‑quality services, the Department of Homelessness and Supportive Housing strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‑risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‑in centers, transitional housing, supportive housing, short‑term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit What We Do San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity‑driven, client‑focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600 + bed shelter system for transitional age youth, adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with over 14, 500 units which provide housing and services to formerly homeless transitional age youth, individuals, and families. Senior IS Business Analyst The Department of Homelessness and Supportive Housing (HSH) has an exciting opportunity for an excellent communicator, experienced business analyst, and energetic individual who is passionate about solving homelessness for our community. This highly motivated and team‑oriented person will play a key role within the Department’s ONE System Team. Under the general direction of the ONE System Director, the Senior IS Business Analyst will oversee and provide technical leadership for ONE System processes and projects. The ONE System is an enterprise Software as a Service (SaaS) system and serves as San Francisco’s Homeless Management Information System (HMIS). The ONE System supports HSH and its 75+ community‑based organizations to provide a unified system for the City’s Homelessness Response System. The ONE System operationalizes, streamlines, and tracks workflows related to outreach, assessment, prioritization, referral, and placement for families, youth, and individuals seeking housing, shelter and other vital programs and services. The Senior Business Analyst will support and oversee key aspects of a project to automate the flow of case management data via APIs from individual provider/CBO systems into the ONE System. Currently, providers spend significant time entering duplicative information into their own case management system and the ONE System. By replacing duplicative, manual tasks with an automated data flow, provider case managers can devote more time serving clients. The position will work with various project stakeholders, including HSH program teams, the Department of Technology, community providers, and the ONE System software vendor #J-18808-Ljbffr