Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Guest Experience Lead

McDonald's

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Description:

McDonald’s and its independent franchisees care about their employees and that’s why we provide them with an opportunity to learn, grow, and succeed every day. By offering industry-leading education programs and world-class training, we provide opportunities that inspire confidence and foster valuable skills to help employees thrive wherever they are on their journey, whether they stay at McDonald’s or go elsewhere. There is a reason more than 80% of employees are proud to work at McDonald’s and would recommend working at one of our restaurants. A Crew Team Member at McDonald’s is more than just a paycheck – it’s a chance to gain life skills and grow as an individual. And for anyone willing to take advantage of these opportunities…we’re committed to becoming America’s Best First Job.

See a day in the life of a Crew Team Member at McDonald's

Requirements:

We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. Crew member opportunities are available practically anytime: breakfast, lunch, late nights, weekends - whatever.

You'll find out that a McDonald's crew job can help you grow with top notch training as well as our Archways to Opportunity education programs that offer high school completion courses, upfront college tuition assistance and English Language courses. McDonald's can take you anywhere, and give you the benefits you need for your life while doing so.

So what does a member of our Crew Team get to do??

• Connect with customers to ensure they have a positive experience

• Help customers order their favorite McDonald's meals

• Prepare all of McDonald’s World Famous food

• Partner with other Crew and Managers to meet daily goals and have fun

• Keep the restaurant looking fantastic

All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We'll teach you the rest. For job openings on your schedule - part time or full time - give us a try. You must be 16 years of age or older to work as a Crew Member at McDonald's.

Additional Info:

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

Requsition ID: PDX_MC_34D333F1-741B-4A22-85D9-C3310539FE50_89741

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact View email address on click.appcast.io if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact View email address on click.appcast.io@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Guest Experience Lead in Louisville, KY vacancy
  • $18.98 - $19.23 per hour

     ...Kentucky is seeking a Store Manager responsible for enhancing Guest Services, ensuring maximum store profitability, and managing inventory...  ...candidate is at least 21 years of age with retail management experience and capable of standing and lifting for extended periods. This... 
    Suggested
    Hourly pay

    Spencer's

    Louisville, KY
    3 days ago
  • Panda Express in Indiana is seeking a Store Manager to lead a single Panda Express store. You will hire, coach and supervise associates...  ...to achieve financial goals while delivering exceptional guest experiences. A comprehensive 8+ week leadership training program is... 
    Suggested
    Flexible hours
    Weekend work

    Panda Restaurant Group

    Clarksville, IN
    4 days ago
  •  ...serving delicious food and creating feel-good moments with our guests. Does this sound like you? You'll fit right in. The Place...  ...'s talk. Make your move. See a day in the life of a Guest Experience Lead at McDonald's Requirements: We believe in letting you... 
    Suggested
    Full time
    Part time
    Flexible hours

    McDonald's

    Louisville, KY
    13 hours ago
  • $16.75 - $17 per hour

     ...an Assistant Store Manager. This role focuses on establishing guest services and supporting the Store Manager to ensure effective operations...  ...staff. Candidates must have prior retail and/or management experience. The job involves working up to 38 hours per week with physical... 
    Suggested
    Hourly pay

    Spencer's

    Louisville, KY
    3 days ago
  •  ...Louisville, KY, is seeking an Assistant Manager to lead daily operations. The role requires at least two years of supervisory experience in the quick service industry, a high school...  ...Manager will be responsible for ensuring guest satisfaction, maintaining restaurant... 
    Suggested
    Full time

    Checkers & Rally’s Drive-In Restaurants

    Louisville, KY
    2 days ago
  • Panera in New Albany, IN is seeking a Catering Lead to manage catering orders and provide excellent customer service. The ideal candidate will work with guests to create memorable experiences and ensure quality in delivery. This role requires effective communication, organizational... 
    Flexible hours
    Night shift

    Dormont Manufacturing Co

    New Albany, IN
    3 days ago
  • $85k

     ...seeking an experienced Assistant Manager to lead day-to-day operations. The Assistant...  ...Manager, focusing on driving sales, ensuring guest satisfaction, maintaining cleanliness,...  ...should have at least two years of supervisory experience in the quick service industry and a high... 
    Full time

    Checkers & Rally’s Drive-In Restaurants

    Louisville, KY
    4 days ago
  • $18 - $25 per hour

     ...individual to join their team in Louisville, Kentucky. The role involves overseeing store operations, ensuring an exceptional guest experience, and leading a team in a fast-paced environment. Candidates should have strong communication skills, an entrepreneurial spirit, and... 

    State and Liberty Clothing Co.

    Louisville, KY
    3 days ago
  • Southeast Christian Church in Louisville is seeking a Guest Experience Leader to welcome every guest from parking lot to sanctuary, casting vision and leading a hospitality ministry. You will recruit and train volunteers for Parking, Greeters, Welcome Center, Ushers, and... 

    Southeast Christian Church

    Louisville, KY
    5 days ago
  •  ...Express store in Louisville, KY. You will hire, guide and supervise associates to meet financial targets and deliver exceptional guest experiences. A 3+ week leadership training program is provided to prepare you for success. Openings include flexible hours, with shifts... 
    Relocation
    Flexible hours
    Afternoon shift

    Panda Restaurant Group

    Louisville, KY
    1 day ago
  • Churchill Downs Incorporated in Louisville, KY, is seeking a Senior Manager, Concierge & Luxury Customer Experience to lead luxury guest services across Churchill Downs Racetrack and Kentucky Derby events. You will build concierge programs, drive proactive service, and... 

    Churchill Downs Incorporated

    Louisville, KY
    5 days ago
  •  ...communicate with parents and staff to ensure a positive experience for members and guests. The role emphasizes keeping a welcoming atmosphere, posting...  ...staff, and updating the party calendar. You may lead age-appropriate activities and participate in staff trainings... 
    Afternoon shift

    YMCA of Greater Louisville

    Prospect, KY
    5 days ago
  •  ...Kentucky, who will support the General Manager and lead a high-performing team. The role involves...  ...operations while maintaining RaceTrac’s commitment to guest satisfaction. The ideal candidate has 3-5 years of relevant experience and strong leadership skills. This position... 

    RaceTrac

    Louisville, KY
    4 days ago
  •  ...should have a high school diploma with at least 1-2 years of management experience in a full-service restaurant. Responsibilities include supervising daily operations, managing staff, and enhancing guest satisfaction. The position requires strong communication and problem-... 

    Xfinity Live!

    Louisville, KY
    3 days ago
  • Smashburger is seeking a Restaurant Manager for our Louisville location to lead daily operations, supervise Shift Leaders and team members, and ensure a high standard of guest experience. You will train staff, manage schedules and labor, uphold food safety, and partner... 
    Flexible hours
    Shift work
    Night shift
    Weekend work

    Smashburger 1580 Downtown

    Louisville, KY
    13 hours ago
  •  ...Louisville, KY is seeking an Assistant Manager to lead daily operations. You will work closely...  ...Manager, focusing on improving sales and guest satisfaction while maintaining restaurant...  ...have at least two years of supervisory experience in the quick service industry and a high... 
    Full time

    Checkers & Rally’s Drive-In Restaurants

    Louisville, KY
    1 day ago
  •  ...Assistant Manager in Louisville, KY. The role entails leading daily operations, ensuring guest satisfaction, and maintaining restaurant cleanliness and...  ...should have at least two years of supervisory experience in the quick service industry and a high school education... 
    Daily paid
    Full time

    Checkers & Rally’s Drive-In Restaurants

    Louisville, KY
    1 day ago
  • $12 - $17 per hour

    A leading restaurant franchise in Louisville, KY is looking for a Shift Manager to ensure guest satisfaction and oversee restaurant performance. The role requires supervision of...  ...of $12.00-$17.00 per hour depending on experience. #J-18808-Ljbffr Checkers & Rally’s Drive... 
    Hourly pay
    Full time
    Shift work

    Checkers & Rally’s Drive-In Restaurants

    Louisville, KY
    1 day ago
  • $18 - $25 per hour

    GRASSA GRAMMA IS HIRING Guest Experience & Reservations Lead (Lead Host / Door Lead / Hospitality Coordinator) At Grassa Gramma, the front door is everything. We are not looking for “just a host.” We are looking for someone to OWN the guest experience from the very... 
    Hourly pay
    Night shift

    Grassa Gramma

    Louisville, KY
    4 days ago
  •  ...thinking company as an Assistant Manager where you will lead daily operations and ensure guest satisfaction in a vibrant restaurant environment. This...  ...the organization while contributing to a beloved dining experience. If you have a passion for leadership and the quick... 

    Checkers & Rally’s Drive-In Restaurants

    Louisville, KY
    2 days ago
  • White Lodging is seeking a Night Auditor to welcome guests and ensure a smooth check-in experience. You will balance daily transactions, run audits, and generate reports while upholding security and confidentiality. The role requires strong communication, a customer-service... 
    Night shift
    Weekend work

    White Lodging

    Louisville, KY
    3 days ago
  • $85k

    A leading fast-food restaurant chain is seeking an Assistant Manager in Louisville, KY....  ...crucial for ensuring daily operations, guest satisfaction, and maintaining product quality...  ...have at least two years of supervisory experience in the quick service industry and hold a... 
    Full time

    Checkers & Rally’s Drive-In Restaurants

    Louisville, KY
    1 day ago
  • HHM Hotels is seeking a Front Office Supervisor to lead the front desk, guest services, and lobby experiences. You will mentor staff, manage daily front office logistics, and drive guest satisfaction to uphold the property as a premier destination in Louisville. The role... 

    HHM Hospitality

    Louisville, KY
    1 day ago
  •  ...store profitability and ensure high standards of service and cleanliness. The role requires strong leadership skills and extensive experience in the food service or retail industry. The ideal candidate should have a high school diploma and management experience, with a... 

    RaceTrac

    Louisville, KY
    3 days ago
  •  ...Louisville seeks a Store Manager to drive store operations, guest service, and sales performance. You will lead a retail team, promote promotions and loyalty...  .... The role requires prior retail management experience, strong communication, and a passion for video games... 

    GameStop Corp.

    Louisville, KY
    5 days ago
  •  ...seeking a Front Office Manager to oversee all front desk operations, lead and train the front desk team, and manage scheduling, guest relations, and daily reports. You will ensure a welcoming experience and drive service excellence across the front office. The role... 

    HVMG - Hospitality Ventures Management Group

    Louisville, KY
    2 days ago
  •  ...seeking a Front Office Manager to oversee the hotel’s front desk operations and lead the front office team. You will train staff, manage scheduling, and ensure exceptional guest experiences through efficient operations. The role requires strong leadership, excellent communication... 

    Home2 Suites By Hilton Louisville Downtown NuLu

    Louisville, KY
    3 days ago
  •  ...Guest Experience Leader Do you have the gifts of hospitality and service? Do you enjoy leading and encouraging others? Guest Experience ministry will provide structure and leadership to ensure that everyone entering the Chapel in the Woods is made to feel welcomed,... 
    Live out
    Weekend work

    Southeast Christian Church

    Louisville, KY
    5 days ago
  •  ...Clarksville, IN, is looking for a dedicated team member to manage catering orders and deliver exceptional service. You will ensure guest satisfaction through effective communication and maintain high food safety and quality standards. This role requires effective time... 
    Weekend work
    Afternoon shift

    Panera LLC

    Clarksville, IN
    3 days ago
  •  ...system, Gift Shop and PBX areas on assigned shifts. You will act as MOD in absence of the Manager and ensure smooth hotel operations and guest satisfaction. The role requires coordination with multiple hotel departments, knowledge of PMS, and a focus on maintaining high... 
    Shift work

    Churchill Downs Incorporated

    Louisville, KY
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Guest Experience Lead. Be the first to apply!