Site Leader - Omaha, NE

Site Leader

At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals:

• Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
• Company leaders have many years of hands-on Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state-of-the-art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
• Competitive benefits include smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k with a company match & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
• Company-wide commitment to promoting a strong work/life balance
• An employer-of-choice for Veterans with technical backgrounds

The Site Leader will provide world class jobsite leadership for large, long-duration, high-profile projects for Vertiv power and/or thermal equipment. The Site Leader is the primary Vertiv Service on-site technical representative for large jobs, from construction start, through start-up, site acceptance testing, and project completion. The Site Leader is required to establish, grow and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Site Lead is required to work in tandem with the assigned Project Manager to drive cost controls, schedule adherence, resource management, and ultimately a positive customer experience.

DUTIES & RESPONSIBILITIES:

ROLE SUMMARY

• Provide jobsite construction and technical leadership for large projects
• Working knowledge of critical infrastructure equipment in data centers, including Vertiv-manufactured equipment
• Leads a multi-disciplinary on-site team consisting of Project Leaders, Installers, Technicians, Customer Engineers, and subcontractors
• Represents Vertiv at daily customer meetings and can speak to technical requirements for the day's schedule to coordinate activity with other parties on-site
• Leads and supports start-up and site testing activities for assigned projects
  • Ensure sufficient manpower on-site each day to perform start-up and site testing work
  • Assist during start-up and site testing as necessary, depending upon man-power availability and site location
  • Provide daily status reports to Service Management, Project Management and sales rep

TECHNICAL RESPONSIBILITIES

• Keeps current on Vertiv equipment start-up and commissioning processes, procedures, and tools-of-the-trade
• Keeps current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY RESPONSIBILITIES

• Leads daily Vertiv toolbox talk, pre-job safety walk and inspection, and drives any necessary corrective/preventative actions required in a timely fashion
• Responsible for the adherence and administration of all site and Vertiv Safety policies on job sites
• Operates in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – "14 hours rule"
• Report all work related accidents or injuries within 24 hours to the appropriate personnel
• Must be a role model to fellow associates with regards to safety by setting a positive example
• Lead by example with the use of STOP WORK Authority, Good Catch engagement, and timely closure of necessary corrective/preventative actions

ADMINISTRATIVE RESPONSIBILITIES

• Ensure adherence to Vertiv Warranty process in partnership with Project Manager
• Provide accurate and timely reporting in accordance with published guidelines
  • Timecards, expense reports, mileage reports, SR/task closure, forms, et al.
• Supports Project Manager with obtaining any necessary technical data so Project Manager can maintain project systems
• Maintain company property according to company policies
  • Credit cards, PPE, test equipment, laptop, smartphone, et al.

CUSTOMER SATISFACTION RESPONSIBILITIES

• Provide proper and adequate communication to internal and external customers
• Ensure daily alignment of customer expectations and Vertiv activity, and drive clarification/re-alignment if there appears to be misalignment of expectations
• Maintain customer satisfaction rates according to company guidelines

PERSONAL PERFORMANCE EXPECTATIONS

• Make decisions based on the Fundamental 5 in order of importance: Safety, Quality, Timeliness, Cost, Productivity
• Capable of making timely decisions, technical and commercial, under pressure
• Maintain productive utilization rate according to company guidelines
• Adhere to company dress code and safety regulations
• Understand and comply with company startup/escalation process and procedures
• In all aspects of job requirements, must lead by example, and conduct themselves aligned to Vertiv Behaviors
• Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.
• Ability to handle stressful situations and provide a calming effect to customer
• High level of diplomacy when interacting with internal and external customers

QUALIFICATIONS:

• Experience (one or more of the following)
  • ASEET or ASMET preferred
  • Equivalent industry experience, specifically leading and actively participating in start-up and commissioning of power and/or hvac equipment preferred
  • Six years military experience in a related field
  • Minimum 2 years of experience in Industrial construction management
• Interpersonal Skills
  • Vertiv Behavior practitioner
  • Strong organizational skills
  • Independent operator
  • Strong verbal and written communication skills
  • Able to build and maintain trusting customer relationships
  • Collaborative and cooperative in high-stress environments
  • Able to communicate at all levels of an organization with a base level of executive presence
  • Able to quickly respond to changing customer priorities without disruption or resistance
• Must be able to read and interpret electrical one-line diagrams and blueprints
• In all aspects of the job, need to lead by example, and held to a higher standard of conduct
  • Product certifications up to date
  • Meet all aspects of the job description
  • Performance evaluation rating of meets all aspects of job requirement or better
  • Consistent performance and customer relation skills
• Technical skills
  • Ability to make an immediate site evaluation, skills to include: environmental temperature, and general operating conditions without supervision
  • Ability to summarize and report all work related tasks performed
  • Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
  • Recommend and direct activities at a customer site by leading technical activities of other technicians
  • Provide on-site customer consultation with the assistance of Project Leader(s)
  • Capable of providing project leadership and on-site direction for assigned projects
  • Expert in COHE procedures
  • Expert in site acceptance testing procedures and equipment
  • Computer skills
    • Advanced word processing, report generation
    • Spreadsheet processing
    • Electronic mail
    • Test equipment and data analysis programs
    • Familiarity with computer networks
  • Mechanical