Onsite IT Support Technician - Tier 1/Tier 2

Job Description

Job Description

General Technologies, Inc. is seeking a motivated, hands-on Onsite IT Support Technician to provide Tier 1 and Tier 2 Technical support for a large corporate environment. This role is ideal for someone who has a strong foundation in Windows-based systems, Active Directory, Microsoft 365, Exchange, networking, printers, phones, cameras, and general end-user support.The right candidate must be more than just technically capable. We are looking for someone who is curious, adaptable, and willing to learn the unique and ever-changing technology environment of General Technologies, Inc. This person should not be satisfied with only doing what they already know. They should want to understand how systems work, ask questions, document what they learn, and grow into a stronger technical resource over time.Responsibilities (Include but are not limited to):End-User SupportProvide onsite Tier 1 and Tier 2 technical support for employees, workstations, laptops, mobile devices, printers, phones, software, and other technology-related issues.Troubleshoot and resolve hardware, software, login, connectivity, email, printing, and application-related problems in a timely and professional manner.Assist users with Windows desktop issues, Microsoft Office, Microsoft 365, email access, shared mailboxes, file access, and basic application support.Set up, configure, deploy, and replace workstations, monitors, docking stations, printers, phones, scanners, cameras, and other miscellaneous peripherals.Windows, Active Directory, and Microsoft EnvironmentSupport a Windows-based corporate environment, including desktops, laptops, user profiles, permissions, mapped drives, and shared resources.Assist with basic Active Directory tasks, including user account support, password resets, group membership changes, computer objects, and access troubleshooting under direction of the Systems Administrator.Assist with Microsoft 365 and Hybrid Exchange-related support, including Outlook troubleshooting, mailbox access, shared mailbox support, distribution groups, and basic email flow issues.Escalate advanced server, Exchange, Microsoft 365, security, or infrastructure issues to the outside Systems Administrator with clear notes and documented troubleshooting steps.Network and Physical Layer SupportMaintain and troubleshoot the physical layer of the network, including patch cables, wall ports, switches, network drops, racks, cable management, and device connectivity.Assist with identifying network issues related to cabling, ports, VLAN placement, device connections, or failed hardware.Install, move, label, and document network-connected devices as needed.Coordinate with the Systems Administrator on switch, firewall, wireless, and infrastructure-related issues.Printers, Phones, Cameras, and Peripheral SupportProvide support for network printers, copiers, scanners, label printers, and other printing devices.Maintain and troubleshoot phone systems and physical handsets, including moves, replacements, cabling, and basic user support.Assist with camera system maintenance, including physical camera checks, connectivity, mounting coordination, and basic troubleshooting.Support installation and maintenance of miscellaneous technology equipment used throughout the company.Documentation and CommunicationDocument issues, resolutions, equipment changes, user requests, and troubleshooting steps clearly and consistently.Communicate professionally with employees, vendors, management, and the outside Systems Administrator.Follow established procedures while also helping improve internal documentation and technical processes.Maintain an accurate inventory of deployed equipment, spare hardware, phones, printers, cameras, and peripherals.Essential Functions:Experience providing Tier 1 and/or Tier 2 IT support in a business or corporate environment.Strong working knowledge of Microsoft Windows desktop operating systems.Basic understanding of Active Directory, user accounts, security groups, permissions, and domain-joined computers.Experience supporting Microsoft Office, Outlook, Microsoft 365, and general email-related issues.Familiarity with Exchange environments, including Hybrid Exchange with on-premises and cloud components.Basic networking knowledge, including IP addresses, DNS, DHCP, switches, patch panels, Ethernet cabling, wireless connectivity, and network troubleshooting.Ability to troubleshoot printers, phones, cameras, workstations, peripherals, and other onsite technical equipment.Comfortable working with physical equipment, cabling, racks, devices, and end-user hardware.Strong communication skills and the ability to work with both technical and non-technical users.Preferred Qualifications:Experience in a hybrid Microsoft environment with both on-premises infrastructure and cloud services.Experience with Exchange On-Premises, Exchange Online, shared mailboxes, distribution groups, and Outlook connectivity.Experience with VoIP phone systems, security cameras, access control systems, or network-connected building systems.Experience working alongside an outside MSP, consultant, or Systems Administrator.Familiarity with ticketing systems, documentation platforms, remote support tools, and asset tracking.Basic understanding of cybersecurity best practices, MFA, endpoint protection, patching, and access control.Work Environment:This is an onsite position supporting a large corporate environment. The technician will regularly work at desks, offices, network closets, production or operational areas, and other company facilities as needed.Physical Demands: The position may require lifting and moving computer equipment, printers, monitors, phones, cameras, cables, and other hardware.The description below is intended to describe the general content and requirements for the performance of this job but is not limited to: While performing the duties of the job, the employee may be required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must be able to lift and/or move up to 50lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.Some duties may be removed at any time and new duties may be added as GTI continues to grow. If and as required under federal or state law, upon request, reasonable accommodations which do not create an undue hardship will be considered, discussed, offered and implemented (if accepted) to enable persons with defined disabilities to overcome barriers to the performance of essential functions of the position.