Lead Security Officer

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: High School Diploma or GED

Licenses/Certification:

• Must be certified as a Certified Healthcare Security Advanced by the International Association for Healthcare Security and (if not certified upon date of hire must obtain Supervisor certification no more than six (6) months after hire), and

• Licensed as a Commissioned Security Officer by the Texas Department of Public Safety Private Security Bureau (if not licensed upon date of hire, must obtain license no more than one (1) year after hire), and

• Possess a valid driver’s license upon hire (if from out of state, must obtain a Texas Driver’s license within 90 days of employment)

• Based on business need, may be required to meet the Security Services requirements to carry a firearm

• Must be certified in Heartsaver® CPR or Heartcode BLS CPR by the American Heart Association (if not certified upon date of hire, must obtain certification no more than 90 days after hire)

Experience / Knowledge / Skills:

• Age Requirement : Must be at least 21 years of age.

• Minimum of two (2) years of security supervisory experience with demonstrated leadership abilities or the equivalent combination of supervisory experience and higher education.

• Knowledge of Texas Penal Code, security reports and investigations, and JCAHO security standards.

• Must be able to understand the English language and communicate it effectively in both verbal and written form.

• Proficiency in the use of computers is required.

Principal Accountabilities

• Supervises shift security operations by maintaining scheduling and posting of security personnel, being personally involved in the handling of all security incidents, monitoring security calls for service, and reviewing and approving reports and documentation generated during assigned shift. Coordinate security matters with nursing administrator on duty as required.

• Supervises the activities of assigned personnel; conduct site post inspections; review performance with employees on a routine and annual basis.

• Conducts roll call to ensure assigned personnel are available, ready, and properly prepared for duty; provides briefings for relieving supervisory personnel.

• Performs Security Officer duties as required to maintain security in building, lots, and grounds: respond to all security and emergency situations as required; ensure the public peace is maintained in all areas of assignment; assist patients, visitors and staff by coordinating security assistance and by answering questions and providing directions.

• Have a complete understanding of hospital, building management and departmental policies, procedures, post orders and comply with their job requirements at all times.

• Properly operates and cares for assigned security equipment. Monitors performance of and report failures in equipment assigned to unit. Maintains knowledge of the location and operation of security systems, emergency systems and equipment.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.