Manager, Final Mile Operations

Job Description

Job Description

About Allegro Home Delivery

Allegro Home Delivery is a fast-growing nationwide logistics and transportation company with a focus on the middle and final mile home delivery market. Our methodology is to take ownership of the product from origination until it is in the customer’s home. Retailers, distributors, and manufacturers rely on us to orchestrate the fastest deliveries with the most comprehensive in-home experience.

Role Summary

The Manager, Final Mile Operations plays a crucial role in leading final mile delivery operations across both local market and remote settings. This position bridges hands-on field execution with strategic business management, requiring a leader who can direct crews and warehouse operations on the ground while also overseeing performance, optimizing processes, and managing key partnerships across multiple markets. The ideal candidate thrives in a fast-paced environment, leads with flexibility and a problem-solving mindset, and can seamlessly transition between field-level execution and data-driven decision-making.

Job Responsibilities

Leadership & Team Development

• Lead, mentor, and motivate warehouse employees, independent contractors, and drivers (both on-site and across remote markets) fostering a culture of accountability, growth, and continuous improvement.
• Provide guidance and direct support to local partners, ensuring optimal team performance in responsible markets.
• Recruit, onboard, and develop delivery teams and independent contractors as operational needs evolve.
• Solve real-time escalations for customers, employees, and partners with confidence and urgency.
• Communicate, maintain, and train teams on all functions of delivery and complex installations.

Delivery & Warehouse Operations

• Oversee day-to-day delivery operations, directing crews and drivers to ensure loads are completed accurately, safely, and on time.
• Manage warehouse workflow including staffing, scheduling, loading, staging, and product handling to maximize productivity.
• Virtually inspect daily performance across all assigned markets and conduct on-site visits to ensure operational standards are met.
• Coordinate with independent contractors, drivers, clients, and transport partners to ensure seamless product delivery.
• Responsible for daily operational tasks including routing, invoicing, auditing, and reporting.
• Communicate efficiently across departments to support smooth end-to-end operations.

Inventory & Warehouse Integrity

• Maintain inventory accuracy through regular cycle counts, physical inventories, and timely system updates, while promptly resolving discrepancies related to lost, missing, or damaged products.
• Ensure proper handling and storage of all products to minimize damage, shrink, and delivery exceptions.
• Oversee daily documentation, manifests, and paperwork to support accurate recordkeeping, invoicing, and billing.

Performance Management & KPIs

• Monitor and report on key operational KPIs including on-time delivery rate, damage rate, labor efficiency, and customer satisfaction using data to identify opportunities for improvement.
• Develop performance-driven content for weekly meetings with internal teams and external partners.
• Conduct regular performance reviews with direct reports and field teams, translating data into coaching opportunities and corrective action plans.
• Manage location operating expenses including labor, overhead, and vendor costs to deliver against budgeted margins.

Safety & Compliance

• Enforce all safety policies, DOT regulations, and company procedures across warehouse and delivery operations.
• Facilitate ongoing safety training and ensure all employees and contractors operate within established guidelines.
• Conduct incident reviews and maintain accurate safety and compliance documentation.
• Other duties as assigned

Qualifications

Education & Experience

• 5+ years of experience in logistics, operations management, or a related field.
• Experience supervising and managing people across both on-site and remote settings.
• Experience collaborating with remote teams across multiple locations is highly desirable.

Skills & Competencies

• Strong leadership abilities with a proven track record of managing diverse teams and building a culture of collaboration and accountability.
• Excellent interpersonal, verbal, and written communication skills; ability to manage relationships with both internal and external partners.
• Demonstrated problem-solving and analytical skills; ability to analyze complex data and translate it into actionable operational insights.
• Ability to manage multiple tasks simultaneously while meeting customer requirements and deadlines.
• Proficiency in logistics management and warehouse management software, Microsoft Office Suite, and a strong technical aptitude to adapt to new tools.
• Able to read and interpret documents such as shipping documents, bills of lading, reports, and safety/operating instructions.

Other Requirements

• Willingness to travel up to 25% of the time depending on market assignment.
• Ability to adapt in a fast-paced, ever-changing work environment.
• Some weekend and evening hours may be required.

Benefits

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.

Physical/Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical requirements include the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 25 pounds and to talk and hear. Manual dexterity and visual acuity are needed to operate normal office equipment, such as a computer, telephone and copier.

Environmental/Working Conditions

This role operates in both remote/office and warehouse environments depending on market assignment. 

• Work involves frequent contact with customers, vendors, employees, and the public. 
• On-site market visits will require work in warehouses and delivery environments that may not be climate controlled.

Equal Opportunity Employer

Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.