Customer Service Manager

Customer Service Department Manager - Bilingual

Pay from $85,000 to $100,000 per year

Texas Branch - Irving, TX

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.

• Manage the daily activities of various Customer Service departments.

• Evaluate team procedures and identify areas for improvement.

• Review performance reports and suggest ways to increase efficiency.

• Resolve escalated customer issues promptly.

Minimum Requirements

• Bachelor’s degree.

• Bilingual (English / Spanish) - fluent in both verbal and written forms.

• 3+ years of customer service management experience.

• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern air-conditioned facilities.

• First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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