Full Time Field Service Technician

Job Summary The Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the Kansas City, MO area. You would begin your career with RDS as a kiosk technician, training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks and 3rd‑party service (Eco‑ATM, Pokémon). The territory consists of 70+ kiosks and requires around 40 hours per week. The role pays $22–$24 per hour, and a company car will be provided along with a cell‑phone reimbursement and a corporate gas card. Benefits Health, dental, life, short‑ and long‑term disability insurance, and a 401(k) plan Wellness program Employee stock purchase plan Vacation, paid time off, sick days, and floating holidays Essential Job Functions Restock and perform routine service on kiosks as needed (determined by demand or schedule). Perform on‑call repairs or adjustments when kiosks go out of order. Install new kiosks or swap existing kiosks with newer models in the local area. Monitor machines daily for issues and contact stores to resolve connectivity or power problems. Track inventory for restocking kiosks in which the technician is responsible. Grow revenue in the territory by optimizing machine locations, uptime, product mix, and store relationships. Employees are expected and encouraged to participate in safety and health program activities, including immediately reporting hazards, unsafe work practices, incidents to supervisors, wearing required personal protective equipment, and supporting safety committee activities. Education & Experience High school diploma or GED. Background in electromechanical repair and maintenance (preferred). Prior experience in retail merchandising, field operations, and customer service (preferred). 1–3 years of experience in a similar profile (preferred). Experience with tools and troubleshooting mechanical problems. Ability to read, write, and speak fluent English, including technical jargon. Competencies – Knowledge, Skills, and Abilities Computer literacy, including knowledge of Microsoft Word, Excel, and Outlook. Ability to always represent Hillman professionally. Ability to work weekends when required. Operational Equipment Excellent driving record with a valid driver’s license; clean driving record mandatory. Reliable transportation with automobile insurance (mileage reimbursement). Reliable cell phone (reimbursed). Work Environment and Physical Demands Work environment varies by location and store setup; employees may be exposed to cramped quarters, dust, fumes, or odors. Daily travel up to 200 miles is required. Hand/eye coordination and functional vision and hearing are required. Physical demands include medium-level lifting up to 30 lbs. and occasional pushing or pulling up to 100 lbs. #RDS The Hillman Group is an Equal Employment Opportunity and affirmative action employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. #J-18808-Ljbffr The Hillman Group