Field Service Technician

Location: Kansas City Metro/ Extensive Travel Department: Field Service Employment Type: Full-Time | Non-Exempt At Weber, we don’t just service equipment — we help feed the world safely, precisely, and consistently. Our Field Service Technicians are the face of our brand, trusted by customers to keep production moving and deliver the Perfect Portion every time. If you love hands-on troubleshooting, thrive in fast-paced environments, and enjoy working directly with customers, this role was built for you. Job Responsibilities What You’ll Do As a Field Service Technician, you’ll play a critical role in supporting Weber customers across North America and beyond. Troubleshoot, repair, and service Weber equipment on-site Install new solutions and ensure full functionality per specifications Diagnose mechanical, electrical, pneumatic, and operational issues Serve as the communication link between customers and Weber teams Document service work accurately in Salesforce within 24 hours Travel extensively to customer sites (including Germany as needed) Communicate job status and updates with service leadership Recommend future parts and service solutions to customers Ensure customers understand equipment operation and safety before departure Provide various customer training requirements as needed Every service call is an opportunity to strengthen relationships and reinforce Weber’s reputation for excellence. Qualifications Education and Experience Associate degree or technical school diploma in electrical, mechanical maintenance, or related field 3+ years of field service, packaging, or industrial maintenance experience, 5+ years preferred Equivalent education and experience considered Travel Requirements: Extensive travel required based on customer needs Flexible schedule including nights or weekends when necessary Must have a valid and unrestricted driver's license. Real ID-compliant drivers license or other TSA approved alternative form of identification required for travel Valid passport or ability to obtain one Skills & Competencies Technical Skills Strong mechanical aptitude Electrical, pneumatic, and machine shop experience Ability to troubleshoot mechanical, electronic, and operational systems Preventative maintenance and problem-solving mindset Professional Skills Excellent customer service and communication abilities Comfortable working independently with minimal supervision Ability to stay calm and professional in high-pressure environments Strong documentation and organizational skills Proficiency in Microsoft Office; Salesforce, and Concur experience is a plus Maintain a business casual attire within the Weber Uniform Policy Working knowledge of managing expenses and expense reporting Why Weber? At Weber, our people are our competitive advantage. We offer: A strong service-driven culture Opportunities to work with advanced food-processing technology High-impact customer-facing work A supportive team that values collaboration and communication The chance to be part of something bigger- helping customers deliver safe, consistent food every day Comprehensive medical, dental, and vision insurance with 100% employer-paid premiums. Annual funding of your HSA (Health Savings Account) - $2.5K for individual, $5K for family 401(k) plan with 6% company match, vested day 1 Many other industry leading benefits to support the wellbeing for you and your family Our Promise We believe in teamwork, respect, accountability, and continuous improvement. Every technician plays a role in delivering what matters most — precision, performance, and the Perfect Portion. Ready to build solutions, solve problems, and make an impact? Apply today and join Weber’s Field Service team! #J-18808-Ljbffr Weber, Inc.