Technical Business Analyst (electronic plan review, permitting, inspections, licensing)

Job: Technical Business Analyst (electronic plan review, permitting, inspections, licensing)

Location: Alpharetta GA ( Onsite)

Duration: Full Time permanent

As a Technical Business Analys t you will play a crucial role in the success of our customer onboarding tea m. You will work directly with government agency staf f to understand their workflows, gather and document requirement s, and implemen t those requirement s through configuration, scripting, testing , and hands-on trainin g for both customer staff and internal personne l. You will work closely with customer s, management, and technical staff to analyze, documen t, and identify busines s and technical solutions to business problems and need s. Manage project deadline s and coordinate teams in our customers' organizations and inside our company to ensure that project dependencies are fulfilled in a timely manner and provide timely updates to customer s about progress and follow-up on project dependencies pending from the customer side

Responsibilities

• Understand the steps taken by the government entit y or the internal workflow followed to process customer requests to completion
• Understand the roles / groups / departments inside the government entit y who participate in the processing of a request
• Understand the sequence in which these roles / groups / departments are involved in the processing of requests
• Understand the outcome / goal of processing the request - from a customer standpoint and from the standpoint of a staff person
• Leverage AI tools to increase personal productivity and output qualit y, including drafting and refining customer-facing communications, generating first drafts of requirements.
• Utilizes standard reporting tools such as Microsoft Report Builder to write, maintain and support a variety of reports or queries for customers

Qualification

• Bachelor’s degree in plann in g, computer scie nc e, management information systems, public or business administration or related fie
• 5 years of relevant experience working as a business analyst or account mana ger, of which at lea st 3 years must have been spent implementing software soluti ons and at least 2 years in B2B SaaS customer onboarding or account managem e
• Experience working in a municipal planning, permitting or community development department is a big plus

Other Requirements:

Knowledge

• Underst and public sector workf lows in the areas of permitting, licensing, land use and building regulation.
• Project management includes planning, scheduling, monitor ing and problem solv ing.
• Generally br oad understanding of the permitting, licens ing and code enforcement procedures in municipal governments.

Skills:

• Demonstrated skill and experienc e in initiating, understanding and implementing workflow and process changes using software sys tems.
• Proficienc y in JavaScript (jQuery and/or vanilla JS) for writing and debugging form sc ripts and UI logic; ability to learn and apply scripting patt erns.
• Proficienc y in Microsoft Report Builder or SSRS for writing, modifying, and troubleshooting reports; ability to translate customer reporting needs into functional, accurate report definit ions.
• Comfort and profici ency using AI tools (such as Claude, ChatGPT, Copilot, or similar) as a productivity aid for drafting documentation, analyzing requirements, resear ching solutions, and accelerating day-to-day work; ability to apply good judgment in reviewing and valida ting AI-generated output before using it with customers or intern ally.
• Strong proficiency in the us e of Microsoft Office Suite, Visio and/or standardsoftware applications typically used in a corporate office enviro nment.
• Be comfortable building Application forms using a Form designer.
• Proven skills in projectmanagement within time and financial constraints.

Abilities:

• Ability to collect, compile,and analyze complexinformation and data.
• Understand and interpret workflow processes within a complex organization.
• Diagnose and resolve systemsanalysis problems, evaluatealternatives and make sound independent decisions within established guide