Overnight Operations Coordinator

About IMG Academy
IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal, USA Today, and the Best and Brightest Companies to Work For for its workplace culture, innovation, and commitment to developing people both on and off the field.

IMG Academy provides growth opportunities for student-athletes and partners through an innovative suite of on-campus and online experiences:

• Boarding school and camps, delivered on a state-of-the-art campus in Bradenton, Florida
• Online coaching through IMG Academy+, focused on personal development through the lens of sport and performance
• Online college recruiting through NCSA College Recruiting and SportsRecruits, providing industry-leading recruiting education, tools, and access to a network of more than 40,000 college coaches for student-athletes, families, club coaches, and event operators
• Elevate by IMG Academy, a performance and personal development solution that delivers mindset, leadership, and wellbeing programming to schools, colleges, and organizations through a combination of digital content and immersive experiences

The Overnight Operations Coordinator is a member of student life who works overnight in their respective dorm. This position is responsible for monitoring the safety and well-being of our Student Athletes during the overnight shift and assisting with the overflow of duties from the day shifts.


Key Responsibilities:

• Responsible for Student Life presence overnight in the assigned dorm.
• Oversee and maintain the residential hall, including room checks and rounds. Maintaining a safe, secure and healthy living environment for the student athletes.
• Process Reach requests for travel, answer parent emails and calls.
• Partner with other departments such as Campus Safety and Health Services to ensure efficient operations and safety overnight.
• Responsible for administrative tasks to help the day shifts, including items such as bed cards and activity reports.
• Organize and tidy the front desk and lobby areas.
• Ensure dorm exterior is clean, safe, and secure
• Know, communicate, and execute emergency response and crisis management plans for various situations including weather alerts, lockdown, student illness, injury, etc.
• Provide guidance and support in the residence halls for Student Athletes as needed.
• Adhere to all company policies, procedures, and business ethic codes
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Bachelor's degree or equivalent experience in Education, Psychology, Sports Management, or related area
• Must possess good judgment and sensitivity relating to students of various backgrounds
• Ability to handle challenging situations professionally and with sensitivity
• Excellent written and verbal communication skills
• Excellent guest service skills
• Highly organized with the ability to juggle multiple projects
• Ability to multitask in a fast-paced organization
• A superior work ethic
• Desire to work collaboratively with colleagues

Preferred Qualifications:

• Experience in education, sports, or related area
• Experience as collegiate athlete
• Experience with residential life, summer camps, or secondary school
• Experience with overseeing 50+ residents
• Experience in counseling, crisis response, and mediation
• Experience in a high-pressure, academic/performance setting
• First Aid and CPR Certification
• Proficient with computer and web applications
• Bilingual

Background Requirements:

• Requires a background check upon offer
• Requires a drug test upon offer

Benefits:
As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time and seasonal/temporary roles.

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more!

Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.


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IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.