Technical Project Manager, Strategic Customer Implementations

Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale. Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences. We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies. We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost. Team Maven has assembled a world-class team of Engineers from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe. About The Role This role is the operational and technical backbone of Maven's most complex, highest-stakes customer implementations. It exists because the work requires someone who is simultaneously a builder, a tracker, and a communicator who won't let things fall through the cracks. What You'll Do Owns execution end-to-end on strategic pilots. Not coordination, ownership. You'll track every open item across customer-facing trackers and internal tools (Linear, ClickUp, Notion), know what's blocked, know who needs to be chased down, and drive things to resolution without being asked. Tickets are clean, unambiguous, and mapped correctly. You don't wait for someone to flag a gap, you catch it first. Understands the platform deeply enough to be useful, not just present. You know Maven's platform and how it interacts with external systems. You can debug a broken integration, read an API error and know where the problem lives, recognize when an intelligent field evaluation is causing a downstream cascade, and describe what's wrong clearly enough that an engineer can fix it immediately. You won't need hand-holding on the technical environment. Translates between customer and engineering. You join working sessions with customers and come out with crisp, actionable documentation. You write the kind of meeting notes and tickets that engineers want to work from. You understand what customers are trying to accomplish, can spot when a request is misframed, and know when to push back internally versus when to push back internally versus when to push back internally versus when to push back internally versus when to push back internally versus when to push back internally versus when to push back internally Tests relentlessly before go-live. You run test suites, document what broke and why, validate fixes, and track edge cases with rigor. Runs the operational rhythm. Daily standups, go-live checklists, readiness reviews, metrics readouts — you own the structure that keeps a complex multi-team pilot from going sideways. You're the person who notices when the ClickUp tracker hasn't been updated and fixes it before the Monday client session, not after. Who You Are Organized to the point of being vocal about it. Technically credible without being an engineer. Comfortable sitting in rooms with enterprise stakeholders and with product engineers on the same day. Does not need external motivation to chase someone down when something is stuck. Gets things done. What We Offer High Impact in cutting-edge field: Be at the vanguard of AI innovation. Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes. Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard. What unites us are our values and the passion we share to live by them: Do right for our customers We are data-driven Be entrepreneurial Strive to be better, together MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. #J-18808-Ljbffr Maven AGI