Principal Software Delivery Proj/Prog Manager

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.Principal Software Delivery Proj/Prog ManagerOverall Purpose: This job family should be limited to technical organizations only. Responsible for implementing, improving, supporting, and leading the processes, strategies, communications, and tools for technical organizations to enhance operational efficiency and competitive advantage in technical business areas. Must have thorough knowledge of the technical organization including processes, procedures, tools, applications, and systems, coupled with a strong business background to fully support the technical organization.Key Roles and Responsibilities: Typical tasks may include, but are notlimited to, the following:• Internal Process Design and Implementation: Define, design, andimplement processes and process improvements within the technicalorganization. Deploy tools and implement Agile methodology.• Compliance Support: Create and manage compliance policies,standards, and processes; manage audit and compliance reviews; conductprocess and quality reviews and audits; conduct vendor management andrelations; oversee disaster recovery and business continuity planning.• Financial Oversight: Conduct financial modeling and analysis,prepare and review business cases, and manage IT project management, frontdoor processes, and financials.• Analysis and Reporting: Develop and maintain metrics, scorecards,and performance analyses; identify performance gaps and recommendsolutions.• Planning and Strategy: Coordinate infrastructure programs and manageroadmaps; engage in strategic and tactical planning activities; createcommunications for technical organizations.Lead complex cross-functional initiatives supporting IVR, contact routing, digital servicing, AI-assisted customer experiences, and customer contact platforms.Partner across Technology, Care Operations, Product, Strategy, Workforce Management, and Vendor organizations to align business objectives with technical execution.Drive end-to-end delivery of customer experience improvements from ideation through production implementation and benefit realization. Translate high-level business objectives into actionable technical requirements and implementation plans.Coordinate activities across architecture, development, testing, operations, and vendor teams to ensure successful delivery.Drive resolution of complex technical, operational, and organizational dependencies. Validate that proposed solutions meet business needs and can be operationalized effectively.Experience supporting contact center technologies, IVR platforms, call routing, workforce optimization, customer experience technologies, conversational AI, chat platforms, or telecommunications environments.Demonstrated success leading large-scale, cross-functional technology initiatives involving multiple stakeholder groups and delivery organizationsJob Contribution:An expert in their field, applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organizational results. Leads critical, high-impact projects and designs and implements innovative business strategies.Works with minimal oversight, frequently consulting senior leadership andinfluencing executive decisions. Serves as a mentor and assists others withchallenging issues. Supervisor: No.TCP Career Step Differentiator: Manages very complex technicalbusiness management processes such as data analysis and reporting, financial management, and front door processes for the largest and most complex segments, making recommendations for major improvements.Education/Experience: Bachelor’s degree (BS/BA) desired in ComputerScience or Business. 7+ years of related experience. Certification isrequired in some areas.Call to actionIf you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!Ready to join our team? Apply today!This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Our Principal Software Deliv Proj/Prog Mgmt jobs earn between $143,800.00 - $215,800.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits:Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phoneWeekly Hours:40Time Type:RegularLocation:Dallas, TexasSalary Range: $143,800.00 - $215,800.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.