Customer Service Rep. -Writing Team (remote)

Customer Service Representative

Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the INC 5000 list two years in a row and was awarded the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across the country in 15 states, Fox's growth is attributed to its solid core values and mission to develop confident leaders and empower individuals to provide strong, outstanding service.

We aren't just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS.

Do you thrive in a team atmosphere? Do you want to belong to a culture that supports growth and development? We are looking for full-time Customer Service Reps to join our Remote Writing team and be the foundation of our success as an organization.

Responsibilities

A Day in the life of a Customer Service Representative on the writing team

As a Customer Service Representative (CSR) on the writing team at Fox, you will have the opportunity to communicate with Fox's awesome customer service base!

• You will answer inbound phone calls, emails and texts, and make outbound calls as needed.
• You will ensure our customers receive excellent service and communication as you help schedule and reschedule appointments, manage billing information and resolve conflicts or complaints that may arise with our customers.
• As you are engaged and participate in meetings and training, you will be continually empowered to develop leadership skills and abilities to foster growth and unlock potential.

Qualifications

What We Are Looking For

• High School Diploma or equivalent required
• One to two years of customer service experience preferred
• Proficient in Microsoft Outlook and Microsoft Teams
• Strong technical skills and ability to learn new systems quickly
• Excellent grammar and written communication skills
• Must be comfortable speaking on the phone
• Experience with computer database systems/software
• Positive and professional dress, communication and demeanor
• Genuine personality, confident in self, and in office and customer service skills
• Ability to speak Spanish is a plus
• Must be open to working Saturdays at least once per month

What We Offer

• Starting from $18.00 to $20.00 hourly
• Empowering and positive workplace culture
• Strong potential and room for growth with an Individualized Leadership Plan for every team member
• Paid hands-on training opportunities
• Referral bonuses
• Full-Time Employees also qualify for:
• Competitive Health Insurance including Medical, Dental, and Vision (First day of the month after 60 days of employment)
• 401k with a generous company match
• PTO after 90 days of employment
• Paid Holidays
• Bereavement leave
• Employee Stock Purchase Plan

Fox Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer