Customer Service Representative - State Farm Agent Team Member

Customer Onboarding Specialist

The Michael Hillman State Farm Agency is seeking a dependable and detail-oriented Customer Onboarding Specialist to support new customer setup and service. This role plays a key part in creating a smooth, welcoming experience for new policyholders while ensuring accuracy and timely follow-up.

Schedule: MondayFriday, 8:00 - 3:00 PM or 10:00 AM 4:00 PM

Location: Remote

Responsibilities:

• Assist with onboarding new customers and setting up accounts
• Upload, review, and organize customer documents accurately
• Handle inbound calls and provide friendly, professional support
• Follow up with customers to complete onboarding requirements
• Ensure all documentation is complete and properly submitted
• Work closely with team members to support a seamless customer experience

Qualifications:

• Strong communication skills (phone and written)
• Detail-oriented with strong organizational skills
• Comfortable working with computers and document systems
• Ability to multitask and manage time effectively
• Customer service or administrative experience preferred

What We Offer:

• Consistent part-time daytime schedule
• Supportive, team-focused environment
• Opportunity to grow within the agency
• Hands-on experience in customer service and operations

Ideal Candidate:

• Friendly and professional on the phone
• Reliable and self-motivated
• Quick learner with a positive attitude
• Passionate about helping customers feel supported and confident

Flexible work from home options available.

Compensation: $12.00 - $17.00 per hour

Do you strive to set yourself apart from all the others?

We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Michael Hillman - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Health Insurance.
• Our office is located in Cumming, GA.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
• We currently have 4 team members at our agency.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.