Dealer Warranty Support Representative - Remote

Dealer Warranty Support Representative - Remote As a Dealer Warranty Support Specialist, you will be the go-to expert for all warranty-related inquiries and issues. You will play a crucial role in assisting our dealers and customers, ensuring they have a seamless and positive experience with their warranty needs. This position involves significant customer interaction through various means, including phone calls, texts, and electronic requests. It requires effective communication skills and the ability to manage a high volume of inquiries across multiple channels. Your ability to communicate effectively, solve problems efficiently, and provide exceptional customer service will be key to your success in this role. What you will do: Serve as the go-to expert for dealers and customers on all warranty-related inquiries, claims, and support. Responsibilities include warranty lookup, claim and order entry, claim and order tracking, credit status, warranty return shipment labels, self-service assistance, and addressing other warranty inquiries. Review, process, and manage warranty claims and order requests submitted by dealers and technicians in accordance with company policies and procedures, ensuring all necessary information and documentation is provided. Stay up-to-date on warranty processes, policies, and procedures for Residential, Commercial, and Supply warranties, while providing clear and accurate information to dealers and customers about warranty coverage, terms, and conditions. Collaborate with internal teams to resolve warranty issues promptly and effectively, assisting customers in troubleshooting warranty-related problems by working closely with the customer, supply store, and warranty teams to find appropriate solutions. Provide support to Trane Technologies employees by addressing warranty inquiries, facilitating claim filing processes, and resolving system-related questions pertaining to P21 and WMS. Help to provide detailed documentation of troubleshooting steps and resolutions to improve standard work and other resources. Maintain a comprehensive understanding of warranty terms, processes, and procedures, including those specific to Residential, Commercial, and Supply warranties. Stay current on warranty policies and state laws and effectively communicate their impact on warranty terms to customers. Maintain professional and effective communication with customers, dealers, and internal support teams by providing updates on claim status, answering questions regarding warranty terms and guidelines, conducting regular follow-ups to ensure satisfaction, and addressing any ongoing concerns in a timely manner. Stay informed on common warranty trends to assist customers and internal teams with troubleshooting issues and identify opportunities for process improvements to contribute to the development of best practices in warranty support. Identify and resolve discrepancies in warranty claims by collaborating with internal teams on complex issues. Assist customers in identifying the correct warranty parts, verify that failure reasons align with warranty policies, and process claims efficiently to ensure first-time approval. Keep current on Trane and American Standard product and parts to provide premier customer experience and to drive a positive warranty experience. Build a relationship between customers, supply stores and Warranty admin teams to enhance the overall warranty experience. Communicate with customers through various channels, including phone, email, and text, to address inquiries, provide support, and resolve issues efficiently. What you will bring: Associates degree or equivalent preferred; 3-5 years’ experience in customer service or warranty support required. Demonstrated ability to efficiently use Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications. Experience with Salesforce, warranty management system and/or retail point-of-sale applications is highly desired. Understanding of warranty policy and procedures is preferred. Customer Service: Strong commitment to providing exceptional customer service and maintaining positive relationships with internal and external customers. Communication: Clear and effective verbal and written communication skills. Time Management: Efficiently manage multiple tasks and prioritize workload to meet customer demand. Problem-Solving: Ability to analyze issues, identify root causes, and implement effective solutions. Technical Knowledge: Familiarity with the products and services offered by the company, and the ability to understand technical specifications and requirements. Attention to Detail: Meticulous attention to detail to ensure accuracy in capturing customer information, claims data management and processing, managing customer orders between multiple applications. Collaboration: Effective teamwork with cross-functional groups, fostering cooperation and support. Strong interpersonal skills and active participation. Adaptability: Ability to adapt to changing processes, policies, and technologies. 加入我们的使命！作为全球领先的建筑、住宅及交通领域舒适、可持续、高效气候解决方案的提供者，我们有责任将地球放在首位。对于我们来说 特灵科技 ，以及通过我们的各项业务，包括 特灵 注册商标 和 Thermo King 可持续发展不仅仅是我们的经营方式——它就是我们的事业。您是否敢于直面全球性挑战，发现具有深远影响的可能性？您是否希望为创造更美好的未来贡献力量？如果您的答案是肯定的，我们诚邀您加入我们，共同大胆挑战可持续世界的无限可能。

了解我们的 福利 为助您在工作与生活中蓬勃发展而设计。

我们勇敢前行。

工作地点：

虚拟 What's in it for you: As a Dealer Warranty Support Specialist, you will be the go-to expert for all warranty-related inquiries and issues. You will play a crucial role in assisting our dealers and customers, ensuring they have a seamless and positive experience with their warranty needs. This position involves significant customer interaction through various means, including phone calls, texts, and electronic requests. It requires effective communication skills and the ability to manage a high volume of inquiries across multiple channels. Your ability to communicate effectively, solve problems efficiently, and provide exceptional customer service will be key to your success in this role. What you will do: Serve as the go-to expert for dealers and customers on all warranty-related inquiries, claims, and support. Responsibilities include warranty lookup, claim and order entry, claim and order tracking, credit status, warranty return shipment labels, self-service assistance, and addressing other warranty inquiries. Review, process, and manage warranty claims and order requests submitted by dealers and technicians in accordance with company policies and procedures, ensuring all necessary information and documentation is provided. Stay up-to-date on warranty processes, policies, and procedures for Residential, Commercial, and Supply warranties, while providing clear and accurate information to dealers and customers about warranty coverage, terms, and conditions. Collaborate with internal teams to resolve warranty issues promptly and effectively, assisting customers in troubleshooting warranty-related problems by working closely with the customer, supply store, and warranty teams to find appropriate solutions. Provide support to Trane Technologies employees by addressing warranty inquiries, facilitating claim filing processes, and resolving system-related questions pertaining to P21 and WMS. Help to provide detailed documentation of troubleshooting steps and resolutions to improve standard work and other resources. Maintain a comprehensive understanding of warranty terms, processes, and procedures, including those specific to Residential, Commercial, and Supply warranties. Stay current on warranty policies and state laws and effectively communicate their impact on warranty terms to customers. Maintain professional and effective communication with customers, dealers, and internal support teams by providing updates on claim status, answering questions regarding warranty terms and guidelines, conducting regular follow-ups to ensure satisfaction, and addressing any ongoing concerns in a timely manner. Stay informed on common warranty trends to assist customers and internal teams with troubleshooting issues and identify opportunities for process improvements to contribute to the development of best practices in warranty support. Identify and resolve discrepancies in warranty claims by collaborating with internal teams on complex issues. Assist customers in identifying the correct warranty parts, verify that failure reasons align with warranty policies, and process claims efficiently to ensure first-time approval. Keep current on Trane and American Standard product and parts to provide premier customer experience and to drive a positive warranty experience. Build a relationship between customers, supply stores and Warranty admin teams to enhance the overall warranty experience. Communicate with customers through various channels, including phone, email, and text, to address inquiries, provide support, and resolve issues efficiently. What you will bring: Associates degree or equivalent preferred; 3-5 years’ experience in customer service or warranty support required. Demonstrated ability to efficiently use Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications. Experience with Salesforce, warranty management system and/or retail point-of-sale applications is highly desired. Understanding of warranty policy and procedures is preferred. Customer Service: Strong commitment to providing exceptional customer service and maintaining positive relationships with internal and external customers. Communication: Clear and effective verbal and written communication skills. Time Management: Efficiently manage multiple tasks and prioritize workload to meet customer demand. Problem-Solving: Ability to analyze issues, identify root causes, and implement effective solutions. Technical Knowledge: Familiarity with the products and services offered by the company, and the ability to understand technical specifications and requirements. Attention to Detail: Meticulous attention to detail to ensure accuracy in capturing customer information, claims data management and processing, managing customer orders between multiple applications. Collaboration: Effective teamwork with cross-functional groups, fostering cooperation and support. Strong interpersonal skills and active participation. Adaptability: Ability to adapt to changing processes, policies, and technologies.

年度基本薪资范围或小时基本工资范围

$40,000.00 - $74,340.00 薪酬类型

异常工时 符合激励资格

No 符合销售佣金资格 No 免责声明 我们致力于为该职位提供具有竞争力的薪酬，并根据多种因素进行定制。实际薪酬将取决于资历、绩效、地理位置、学历、经验、出差要求以及工会归属等因素。我们的薪酬范围通常以该国家的全国平均水平为基础。此外，福利待遇可能会因地区、业务归属、工会参与以及员工身份的不同而有所差异。

在工作与家庭中都能蓬勃发展：

您和家人的福利从第一天起即生效，包括医疗保险，以及提供丰厚激励的全方位健康福利计划 – 我们敢于关怀！

家庭组建福利包括生育治疗保障，以及收养/代孕协助。

带薪休假包括最多 15 天年假、带薪节假日、病假，以及其他支持志愿服务和育儿假的选项。

401K 匹配缴款、通过公司项目提供的教育与培训机会，以及学费补助和学生贷款债务支持。

免责声明： 福利内容可能因工作地点、集体谈判协议以及当地/州法规而异

安全敏感岗位

No 公司将某些岗位指定为安全敏感岗位。安全敏感岗位可能要求您通过额外的药物筛查。此岗位为安全敏感岗位： 我们提供具有竞争力的薪酬以及全面的福利和项目。我们是一个机会均等的雇主，所有符合条件的申请者均会被公平考虑录用，无论其种族、肤色、宗教、性别、性取向、性别认同、国籍、孕期、年龄、婚姻状况、残疾、受保护退伍军人身份或任何受法律保护的身份。 #J-18808-Ljbffr Trane Technologies