Client Care Manager for Non Medical Home Care

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Who We Are

At Home Helpers Home Care, we provide high-quality, dependable care that allows older adults to remain safe, independent, and engaged wherever they call home.

We are building a team of professionals who take ownership, communicate clearly, and show up for our clients and each other every day.

About the Role
We are hiring a Client Care Manager to own the client experience from start of care through ongoing service.

This role is responsible for ensuring our clients receive consistent, high-quality care and for owning and resolving escalations end-to-end when issues arise.

You will be the primary point of accountability for client satisfaction, working closely with caregivers and the office team to ensure everything runs smoothly.

This is a hands-on role for someone who:

• takes ownership of outcomes
• communicates proactively
• follows through until problems are fully resolved

Key Responsibilities

• Contact prospects to schedule sales visits
• Conduct prospective client visits, convert prospects to clients, and develop care plans
• Own the client experience from onboarding through ongoing care
• Own all client escalations from identification through resolution
• Take accountability for client satisfaction, retention, and service quality
• Proactively identify and address at-risk clients before issues escalate
• Serve as the primary point of contact for clients and families
• Partner closely with the scheduler to ensure strong caregiver-client matches and full coverage
• Support and coach caregivers in the field to ensure quality care delivery
• Lead communication with clients and families during changes, challenges, or transitions
• Document all client interactions and updates in WellSky

What Success Looks Like

• Clients feel supported, heard, and confident in their care
• Client issues are owned, resolved, and followed through without being passed off
• At-risk situations are identified early and addressed proactively
• Caregivers are aligned and set up for success in each case
• New clients experience a smooth and confident start

Qualifications

• 2+ years of experience in home care, healthcare, or a service-based role
• Strong communication and relationship-building skills
• Ability to manage multiple clients and priorities at once
• Demonstrated ownership and follow-through in previous roles
• Comfortable working in both office and field settings
• Calm, professional approach in high-pressure situations
• Experience with care coordination, case management, or client services is a plus
• Familiarity with WellSky or similar systems is a plus

What Sets You Apart

• You take full ownership of outcomesyou dont pass off problems
• You follow through until issues are fully resolved
• You communicate clearly and proactively with clients and team members
• You stay calm and solutions-oriented under pressure
• You take pride in delivering a high-quality experience every time

Why Join Us

• Competitive hourly pay
• Opportunity to grow with a rapidly expanding company
• Meaningful work that directly impacts peoples lives
• A team that values ownership, communication, and doing things the right way