Career Specialist

Serve customers from various backgrounds and represent WorkSource Portland Metro services Assist with WorkSource registration, WIOA documentation, resource room support, and referrals Coordinate services with Central City Concern employment staff Develop workshops and resources for Express Center participants and staff Assess customer needs and develop career and training plans Coach participants on career planning, skills updates, and retraining Provide technical assistance with WorkSource registration and fund enrollment Review training readiness and Individual Training Account scholarship applications Facilitate support services and connect customers to community resources, training, and professional development Refer participants to partner organizations, youth workforce providers, and other WorkSource programs Support customers during training through regular check-ins and obstacle-resolution plans Follow up on training outcomes and collect certificates, diplomas, and other accreditation documents Assist customers with work readiness, job searches, resumes, interviews, job leads, and employer networking Follow up with enrolled participants regarding employment and additional services Attract customers and increase engagement among hard-to-reach populations Maintain collaborative relationships with staff, client services, programs, and funding agencies Participate in weekly training scholarship meetings and regular team meetings Gather and maintain labor market data and provide employment opportunity information Conduct scheduled customer workshops and collect feedback Maintain case files, write case notes and outcome reports, and document data in I-Trac Track grant statistics, verify SNAP E&T eligibility, and report participant success stories Attend required training and maintain knowledge of program policies and procedures Deliver WorkSource services at the Central City Concern Express Center as needed Perform other WorkSource duties as required Requirements Bachelor’s degree or equivalent combination of training and experience Minimum 2 years of work experience English required; bilingual preferred Ability to use a computer proficiently, especially Microsoft Office products Ability to pass criminal background check Skilled in record keeping and case management systems preferred Experience in conducting training and workshops preferred Knowledge of vocational counseling and career coaching for individuals with barriers to employment preferred Proficient in facilitating scholarship processing preferred Knowledge of the local job market and concerns of private employers preferred Ability to meet multiple, including conflicting deadlines Competent at maintaining a high level of confidentiality Ability to work flexible hours to meet the availability of clients Core Competencies Demonstrates expertise in vocational counseling, career coaching, and workshop facilitation, with a strong ability to assess customer needs and develop tailored career and training plans. Proficient in case management, record keeping, and maintaining collaborative relationships with various stakeholders. Highest-signal resume keywords Vocational Counseling Career Coaching Workshop Facilitation Case Management Microsoft Office Proficiency ATS Optimization Keywords Hard Skills Career Planning Training Development Resource Coordination Scholarship Processing Data Documentation Job Readiness Support WIOA Documentation Individual Training Account Management Labor Market Data Analysis Record Keeping Soft Skills Customer Engagement Confidentiality Deadline Management Communication Collaboration Industry Keywords WorkSource Services Employment Services Community Resources Training Scholarships Client Services Tools & Technologies I-Trac Microsoft Office #J-18808-Ljbffr