General Manager

Role Summary

The General Manager leads the day-to-day performance and long-term strength of an assigned Fountain Life center. This leader is accountable for center operations, financial results, member experience, membership renewals, team performance, and execution of company priorities. The General Manager builds a high-performing local team, works closely with clinical and enterprise partners, and turns center goals into clear plans, consistent routines, and measurable outcomes. The role protects the member experience while supporting responsible growth, operational discipline, and continuous improvement.

Key Responsibilities

Center strategy and financial performance
• Own the center's operating plan and financial performance, including budget development, forecasting, labor and resource planning, expense control, and timely explanation of variances.
• Review center scorecards and business results on a regular cadence; set priorities, assign owners, and follow actions through to measurable completion.
• Coordinate capacity, staffing, schedules, equipment, supplies, and vendor support so the center can deliver its planned services reliably and efficiently.
• Identify operational or commercial opportunities and risks early, communicate them to executive leadership, and recommend practical responses.

Member growth and commercial execution
• Partner with Sales, Marketing, and enterprise leaders to translate center growth, revenue, and membership goals into local plans and consistent follow-through.
• Maintain visibility into lead and member pipelines, conversion activity, capacity, renewals, and retention; address stalled follow-up and escalate barriers promptly.
• Build relationships with members, referral partners, local organizations and communities, and other stakeholders in ways that support the Fountain Life brand and center growth.
• Coordinate membership renewal and retention workflows with Care Teams and commercial partners, ensuring timely outreach and clear member communication.

Member experience and service standards
• Model Fountain Life's experience commitments: anticipate needs, respect members' time, explain processes clearly, and help members feel safe, empowered, and informed.
• Maintain a visible presence throughout the center and engage with members and employees to understand what is working and where friction remains or may occur.
• Review feedback, complaints, service recovery needs, and experience measures; ensure each concern has an owner, timely response, and follow-through.
• Set clear standards for the physical environment, privacy, compliance, readiness, hospitality, and handoffs across the member journey; partner with the Chief Clinical Officer to improve consistency.
• Use member feedback, experience data, and observations to recognize strong service and improve processes, communication, and center routines.

Operations and cross-functional coordination
• Lead daily center operations, including member and staff scheduling, appointment flow, team huddles, business reviews, inventory, vendor coordination, and escalation of service disruptions.
• Coordinate with Care Teams, physicians, imaging, hospitality, and other functions to support smooth handoffs and reliable delivery of approved programs and services.
• Monitor equipment readiness, maintenance, and downtime with the appropriate technical and clinical leaders; communicate service impacts and recovery plans.
• Use company systems and standard workflows to keep operating, financial, member, and people information current and actionable.
• Improve processes through disciplined problem solving and practical use of digitization and other approved efficiency initiatives.

People leadership and talent
• Lead the center team through clear expectations, regular communication, coaching, recognition, and accountability for results and member service.
• Foster an environment centered on consistent staff appreciation and meaningful acknowledgement of team contributions.
• Own timely local execution of the employee lifecycle: staffing plans, candidate review and interview feedback, selection recommendations, onboarding participation, training, performance conversations, and development.
• Partner with Human Resources on policies, employee relations, workforce planning, systems, and escalations; maintain clear center-level ownership of manager actions and records.
• Build role clarity and effective teamwork across Center, Care, Hospitality, and support functions; identify development needs and prepare employees for expanded responsibility.
• Conduct performance reviews and feedback sessions, address concerns promptly, and document actions in accordance with company process.

Safety, quality, and compliance
• Ensure center operations follow applicable legal and regulatory requirements, records retention, company policies, safety and security standards, privacy requirements, and quality procedures.
• Work with clinical leadership to support required staff training, credential and compliance tracking, documentation, and timely escalation of gaps or risks.
• Partner with the Medical Director and clinical leaders on operational readiness and service coordination. Clinical decisions, clinical supervision, and standards of care remain with appropriately qualified clinical leaders.
• Review incidents, audit findings, and recurring process gaps with the appropriate leaders; assign corrective actions and monitor completion.

Qualifications
• Bachelor's degree in business, healthcare administration, hospitality, or a related field, or equivalent relevant experience.
• Progressive leadership experience managing a service-oriented operation, preferably in healthcare, diagnostics, wellness, hospitality, or another high-touch customer environment.
• Demonstrated ability to manage budgets, staffing, resources, operational metrics, and performance improvement.
• Experience recruiting, developing, coaching, and holding teams accountable for clear outcomes.
• Strong business judgment and comfort working with financial, operating, service, and people data.
• Knowledge of healthcare operations, safety, privacy, and regulatory expectations; ability to work effectively with clinical leaders.
• Excellent communication, organization, problem-solving, and relationship-building skills; able to manage competing priorities with sound judgment.

Preferred Experience
• Experience in a clinical setting or multi-disciplinary healthcare center.
• Experience in luxury hospitality, premium wellness, or another high-end service environment.
• Graduate degree or relevant professional certification.
• Management and leadership experience

Equal Opportunity

Fountain Life provides equal employment opportunities to employees and applicants in accordance with applicable federal, state, and local laws. Employment decisions are made without regard to protected characteristics or status under applicable law.

What We Offer

• 100% Paid Medical Benefits for Employee + Dependents
• Dental & Vision Insurance
• Competitive Total Rewards Package
• STD & LTD Insurance
• Company Holidays
• Generous Vacation + PTO Policy
• 401k

About Fountain Life

Fountain Life brings together medical expertise, advanced diagnostics, and data-driven insights to help members understand their health and take informed steps toward longevity and performance. Our centers combine clinical services with a high-touch hospitality experience. Every team member contributes to a clear, respectful, and seamless member journey.

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We are healthcare, reimagined.