Assistant Manager of E-commerce

Assistant Manager, E-commerce

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

The Assistant Manager, E-commerce oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store's E-commerce orders including pickup and delivery experience for all departments. E-commerce includes anything sold online for pickup or delivery for Aisles Online, food service, Pharmacy, MTO (bakery, deli, produce, catering, food service), and third-party marketplace.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism.

Reporting relations include accountability and reporting to the District Store Director and Store Manager. The position reports to the Aisles Online Manager for dual reporting for other departments filling eCommerce orders.

Primary duties and responsibilities include providing prompt, efficient and friendly customer service, ensuring smooth operation of all departments order fulfillment processes, working to find efficiencies in store and areas of improvement, and adhering to all food safety guidelines.

Secondary duties and responsibilities include performing other job-related duties and special projects as required, assisting in training new employees, and supporting Aisles online manager for employee scheduling.

Knowledge, skills, abilities, and worker characteristics include commitment to the Hy-Vee mission, good verbal and written communication skills, strong interpersonal skills, ability to identify problems, develop and execute solutions, and ability to interact with basic computer systems.

Education and experience include a high school diploma or equivalent preferred and must be skilled in the computer as well as the internet.

Supervisory responsibilities include instructing, assigning, reviewing, and planning the work of others, maintaining standards, coordinating activities, and acting on employee problems.

Physical requirements include visual requirements, ability to perform sedentary work, ability to perform physical activities, and ability to compose original correspondence, follow technical manuals, evaluate technical data, and advise people.

Working conditions include exposure to dust, noise, and temperature extremes, possible hazards from moving equipment and possible electrical shock, and constant pressure to meet deadlines and handle multiple projects in a day.

Equipment used to perform job includes PC, modem, printer, Windows NT, Microsoft Office, E-mail, Internet explorer software, cash registers, electronic scales, calculator, telephone, and FAX machine.

Contacts include daily contact with store personnel, suppliers/vendors, customers, and the public, and occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality includes access to confidential information including inventory costs, sales, e-mail messages, pricing, sales reports, profit and loss reports, and all data related to operations.