Seasonal Coordinator - Client Relations Center

The Team The Seasonal Client Relations Center team supports all aspects of the Hermes.com business, overseeing content and ensuring seamless omnichannel service. We provide expert support for client inquiries via phone, email and live chat working closely with US flagship boutiques to enhance the customer experience. The Opportunity As the Seasonal Client Relations Center Coordinator, you will play a key role in shaping the eCommerce department’s strategy, serving as the primary point of contact for both Hermes.com and flagship boutique clients via phone, email and live chat. You will uphold exceptional customer service standards, ensuring an elevated client experience in every interaction. This is an onsite position based at our Beverly Hills, CA Corporate Office. This seasonal position begins in early April 1, 2026 and will go through June 29, 2026. About the Role Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written Display and implement product knowledge, while conveying the Hermès style, values, and vision Follow-up and resolve all client issues and inquiries in a timely manner Respond to client voicemails Place online orders and follow-up on pending orders Resolve delivery issues related to e-Commerce orders Collaborate with internal partners to ensure resolution and exceed client expectations Adapt well in a fast-paced environment, being flexible and resilient while handling all situations with graciousness Maintain confidentiality and company policies for data protection and security Adhere to all Hermès policy & procedures relative to role and responsibilities Uphold high client expectations in every interaction Offer tailored solutions and recommendations to customers Maintain a sophisticated and professional tone in all interactions Possess deep knowledge of luxury goods or services Address concerns efficiently while maintaining brand integrity Foster long-term customer loyalty through exceptional service All other duties as assigned by supervisor Supervisory Responsibility NO Budget Responsibility NO Decision Making Responsibility NO About You Open availability, Monday through Sunday, with flexibility to meet business needs 1-2 years’ experience in a call center or customer service role, including hands‑on internships Strong verbal and written communication skills Experience in luxury retail, hospitality, or high‑end customer service Ability to manage complex requests with professionalism and discretion Familiarity with CRM systems and call center software Knowledge of Microsoft Excel and Word Team‑oriented, assisting peers, mentoring new members, and sharing knowledge Proactive in identifying potential issues and implementing solutions Actively seeks feedback for continuous improvement Ability to exercise sound judgment Strong multitasking and problem‑solving capabilities High level of attention to detail to ensure service excellence Bilingual (English/Spanish) skills are a plus Compensation and Hours Seasonals are paid an hourly rate of US $21.00. A Full‑Time Internship will be scheduled for 37.5 hours – 40 hours per week. EEO Statement At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay‑off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non‑public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at View email address on click.appcast.io. Please do not submit resumes or applications to this email address. #J-18808-Ljbffr