Event Security Officer

Event Security Officer

Position Title: Event Security Officer

Position Summary: Responsible for overseeing the safety and security of Toyota-Arena, Stage Red Theater (Fontana), ONT-Field and Ontario Convention Centers (OCC) patrons, employees, and assets.

Essential Functions:

• Maintain continuous 24-hour security coverage for the interior and exterior of the facility, ensuring a safe environment during daily operations and high-capacity events.
• Conduct regular patrols throughout the building, proactively identifying safety concerns and supporting event readiness.
• Respond promptly and professionally to all safety and security calls, including those arising during peak event activity.
• Provide a strong guest-services presence by greeting patrons, assisting with directions, answering questions, and ensuring a welcoming environment.
• Perform bag checks, operate wands, and monitor metal detectors for all guests entering the venue, maintaining both safety and positive guest interaction.
• Support event operations through effective crowd management, including monitoring ingress/egress, guiding guest flow, preventing congestion, and assisting with line control.
• Manage access points for staff, vendors, performers, and VIPs while maintaining a courteous and service-oriented approach.
• Assist with emergency procedures, evacuations, and incident response while maintaining calm, clear communication with guests and team members.
• Complete all assigned tasks within established guidelines and deadlines set by the Security Manager.
• Adhere to departmental standards for conduct, attendance, dress code, and ethical expectations.
• Uphold the Security Department's prime directives and maintain a professional appearance at all times.
• Investigate incidents and prepare accurate, detailed incident reports for both daily operations and event-related situations.

Experience/Training: License/Certificate: California Issued Guard Card

Knowledge/Abilities/Skills: Minimum education of high school diploma or its equivalency 0 - 2+ years in a sports and entertainment venue preferred Must be able to work in a fast paced environment Understand the rule of law and relevant penal codes Ability to represent the Security Dept. in an exemplary manner Ability to maintain good business relations with all the employees & managers in all depts. Ability to effectively perform in crises and work under pressure without loss of composure Ability to maintain patron, employee and company confidentiality Ability to acquire a California Guard Card at your own expense. This is required before an Officer can work and be scheduled.

Physical and Environmental Requirements: Ability to stand on hard surfaces and walk for long periods of time Ability to climb up and down stairs throughout the shift Must maintain availability for a minimum of four (4) event shifts per week, including Monday-Fridays no later then 5pm start times and full-day availability on Saturdays and Sundays and Holidays. Employees may be required to work evenings, weekends, and holidays based on event schedules and business needs. This is an event-related position, and work schedules are not guaranteed and will vary based on venue operations must be flexible.