Veterinary Client Service Representative

Description

Estrella Veterinary Hospital is looking for a Full Time Client Service Representative to join our amazing team! 
  
In the world of veterinary medicine, the position of Client Service Representative is exciting, fast paced, and rewarding. Individuals with impeccable organizational skills, flawless customer service   communications   and unsurpassed multitasking abilities will have   great success   in this position. We are willing to train the right person for the role.  
  
Why work at Estrella Veterinary Hospital? 
  
Estrella Veterinary Hospital has been providing excellent veterinary care in our community for over 40 years. We currently are a  3 doctor   practice   located   in Capistrano Beach. We offer an amazing benefits package which includes health, dental, vision, life, 401k, paid time off as well as generous pet benefits! 
  
Passionate about pets and providing exemplary customer service and exceptional patient care, Join our team! 

? 

We are looking for   full time   team members available to work  4-10 hour   shifts per week, including Saturdays.  
  
Job Responsibilities:  

• Provide friendly, informative customer service in person and over the phone  

• Triage patient   needs to   appropriate staff  

• Answer multi-phone line, address customer needs, schedule and confirm appointments  

• Follow   up with clients   regarding   outstanding needs  

• Client check-in and out; processing payments  

• Conduct cash control  

• Create and   maintain   digital patient files  

• Ensure lobby is clean and inviting  

• Open and close hospital  

• Other tasks as the team and hospital   require  

Specific Skills Required: ? 

• Veterinary industry experience preferred but not   required  

• Minimum of two years of work experience in customer service  

• Proficient with MS Office software; familiarity with veterinary practice management software preferred  

• Ability to multi-task while managing high call volumes  

• Excellent communication skills (verbal and written) 

• Strong attention to detail  

• Process end-of-day cash calculation  

• Comfortable around all companion animals  

Compensation: ?$18-$21/ hr   depending on skillset and experience.  
  
Apply today - we look forward to connecting with you!