Identity and Access Management Team Lead

Role Description

The IAM Team Lead is responsible for leading daily Identity and Access Management operations for customer environments supported by Arraya. This role ensures IAM requests are processed accurately, on time, and in alignment with customer policies, compliance requirements, and established operational procedures.

The IAM Team Lead provides oversight for:

• Provisioning
• Deprovisioning
• Access modifications
• Access reviews
• Escalations
• Audit support
• Documentation quality
• Team performance

This role requires strong IAM operations experience, a solid understanding of SOX, ISO, GRC controls, role-based access, and the ability to lead a dedicated IAM team supporting an 18 hours, 5 days a week coverage model.

Qualifications

• 5+ years of Identity and Access Management experience.
• 2+ years in a lead or supervisory role.
• Experience managing IAM operational workflows.
• Strong understanding of role-based access control.
• Experience supporting SOX compliance requirements.
• Experience supporting ISO compliance programs.
• Experience performing access review activities.
• Familiarity with audit evidence collection processes.
• Experience working within ITSM ticketing platforms.
• Strong understanding of service levels and KPIs.
• Experience managing operational escalations.
• Strong written and verbal communication skills.
• Experience supporting customer-facing operations.
• Familiarity with Active Directory and Entra ID.
• ITIL Foundation certification preferred.

Requirements

• Meet or exceed IAM service delivery objectives.
• Ensure SLA compliance across all IAM work activities.
• Maintain audit readiness for SOX and ISO assessments.
• Drive high quality standards for ticket documentation.
• Resolve escalations promptly and effectively.
• Maintain consistent adherence to customer policies.
• Ensure operational coverage requirements are achieved.
• Deliver accurate operational and compliance reporting.
• Maintain up-to-date process and knowledge documentation.
• Foster team accountability and continuous improvement.
• Promote a customer-focused and security-first mindset.
• Support effective communication across all stakeholders.
• Model professionalism, integrity, and sound judgment.

Benefits

• Full-Time
• Remote
• 40 hours per week
• Monday through Friday with the ability to support after hour escalations if needed.
• Ability to adjust schedule to support evening meetings.
• Support of an 18x5 coverage model as required.
• Schedule flexibility for customer meetings and escalations.

Working Conditions and Physical Requirements

• Prolonged periods of working at a computer workstation.
• Ability to communicate effectively through multiple channels.
• Comfortable operating standard office productivity tools.
• Ability to participate in virtual meetings regularly.