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Customer Service Representative

Integration International Inc.

Indianapolis, IN

Job Description

Job Details:

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Title: Customer Service Representative

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Location: Indianapolis, IN 46240

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Duration: 6 months with possible extension

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Job description:

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General responsibilities include:

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1 . Provide excellent customer service and one call issue resolution.

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2. Handle incoming phone calls and assigned email requests along with escalated items.

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3. Assist participants with registration and log in issues.

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4. Assist participants with navigation on the site for their specific program.

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5. Assist participants with overall questions concerning the applications available to them on the private portal.

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6. Work with Account Management on escalated issues of a non-routine nature.

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7. Assist members complete the Health Survey over the phone.

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8. Perform other, varied job-related duties as assigned.

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Required Skills

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• High School Diploma or GED.

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• Demonstrated customer service and issue resolution skills.

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• Strong detail orientation and listening skills.

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• Proficiency in the utilization of computer software applications, including MS Word and MS Excel.

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• Effectively communicate both verbally and in writing.

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• Pleasant telephone voice, tone and manner.

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• Willingness to work a flexible schedule and overtime when needed.

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• Successful completion of a background check and drug screen is required.

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Required Education

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• High School Diploma or GED.

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Required Years of Experience

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• 1-3 years of experience in a technical call center environment or transferable skills.

Apply
Vacancy posted 2 days ago
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