System Engineer

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact

This position is a key functional role within our organization's Project Delivery team. The Systems Engineer provides Tier 3 escalation support and serves as the senior technical resource for server, cloud, and Microsoft 365 environments, while also delivering project work migrations, infrastructure buildouts, backup and security implementations, and automation initiatives from design through completion. The right person will be able to anticipate needs, think critically, balance project deliverables against day‑to‑day escalations, and support a wide variety of tasks with high levels of professionalism, confidentiality, tact, and precision.

Location and Work Expectations

• This position is 100% onsite in our Tampa, FL office.
• Monday – Friday, approximately 8am – 5pm EST
• This position may have on call needs to cover evening and weekend hours for special projects

What you will be doing

• Install, Configure, Manage, and Troubleshoot Physical, Virtual, and Cloud Servers Per Ntiva and Industry Best practices.
• Respond to Day‑to‑Day Critical Issues or Requests where Advanced Expertise or Experience is needed.
• Microsoft 365 Migration, Configuration, Troubleshooting, and High‑Level Administration for new and existing clients.
• Understand and Manage our RMM solution used to remotely support the client and internal servers and workstations.
• Provide Tier 3 support for escalations and outages, in some cases requiring communications with customers and end users.
• Maintain Client Backup Solutions for Cloud and On‑Prem Infrastructures.
• Monitoring of Alerting and Identifying Trends - Perform root cause analysis to resolve the problem.
• Participate in the development and design of Client Support efforts and systems.
• Design, build, and maintain automated processes for various tasks.
• Employ good communication and documentation habits.
• Perform other tasks and duties as assigned by Management

You’ll be successful in this role if you bring

• At least 5+ years of Hands‑On IT MSP or Other Relevant experience.
• Keen ability to troubleshoot IT issues and dedication to follow an issue to resolution.
• A willingness and commitment to learn new things and grow new skill sets.
• Critical thinking and creative problem solving.
• Ability to efficiently multitask and independently complete projects and tasks.
• Outstanding communication skills - both written and verbal.
• Must be highly focused on customer service.
• Extreme attention to detail, a passion for accuracy, and excellent organizational skills.
• Discretion and confidentiality when required.
• Self‑motivated with a positive attitude.
• Effectively handle deadline pressures and manage conflicting priorities.
• Excellent judgment and situational awareness.
• Hands‑on experience configuring and administering Microsoft 365 environments.
• Experience managing Entra ID and Active Directory synchronization, including identity and access troubleshooting.
• Strong working knowledge of Exchange Online administration, mail flow, and issue resolution.
• Experience administering and supporting SharePoint Online and OneDrive environments.
• Proficiency supporting and administering Microsoft Teams, including configuration and troubleshooting.
• Experience with Microsoft Intune for device, application, and policy management.
• Knowledge of Windows Autopilot deployment, provisioning, and troubleshooting.
• PowerShell scripting experience and an automation‑focused mindset; broader automation experience is preferred.

Bonus points for

• Experience deploying, configuring, and managing Microsoft Defender for Endpoint to strengthen endpoint security and threat response.
• Experience administering Microsoft Defender for Office 365, including email protection, anti‑phishing, and threat investigation capabilities.
• Familiarity with Microsoft Purview, including data loss prevention, retention policies, and sensitivity labels.
• Experience designing and implementing Conditional Access policies that balance security requirements with user access needs.
• Hands‑on experience supporting and administering Microsoft Azure cloud environments.

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company‑matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short‑Term (voluntary enrollment) and Long‑Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry‑Leading Talent

FLSA Status: Salaried/Exempt

Work Authorization Criteria

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. At this time, we are unable to sponsor or assume sponsorship of an employment visa.

Workspace Requirements and Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password‑protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi‑Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem‑solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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