Assistant Restaurant General Manager

Assistant Restaurant General Manager

The Assistant Restaurant General Manager (ARGM) supports the Restaurant General Manager and Market Leader in protecting and delivering the Church's Chicken brand. This role is responsible for driving sales growth, operational excellence, and profitability while ensuring an exceptional guest experience. The ARGM leads by example, upholds brand standards, develops team members, and ensures the restaurant operates efficiently, safely, and in compliance with all company policies and regulatory requirements.

Essential Job Functions

• Support the Restaurant General Manager in recruiting, hiring, training, developing, and retaining high-performing restaurant team members
• Ensure all employees are properly trained and certified according to current Church's Chicken training programs
• Foster a culture of continuous learning, teamwork, accountability, and employee engagement
• Promote a positive, service-oriented, and inclusive work environment
• Recommend and administer corrective action, including coaching, discipline, suspension, and termination, in accordance with company policy
• Lead and motivate a diverse team to achieve performance and development goals
• Act as Manager on Duty (MOD) and assume leadership responsibilities in the absence of the Restaurant General Manager

Deliver the Ultimate Brand Experience to Everyone By:

• Execute Church's Chicken brand standards, policies, and operating procedures 100% of the time
• Ensure consistent delivery of high-quality food and exceptional guest service
• Maintain restaurant facilities, equipment, and grounds to operational and safety standards
• Ensure compliance with all food safety, sanitation, health, and HACCP standards
• Prepare for and respond to health inspections and internal audits
• Enforce cleaning schedules, uniform standards, and appearance guidelines
• Ensuring POP and signage is present and in the approved location

Achieve or exceed sales plan and build Customer Counts and Loyalty by:

• Assisting the RGM in identifying and communicating sales goals (daily, weekly, year over year)
• Ensuring the right people are in the right places according to projected / actual sales
• Increasing customer count and check average, and maximizing capacity and customer value
• Support the RGM in identifying and executing Local Store Marketing opportunities to attract new customers
• Staying aware of local events; Understanding the store's current trade area and competition
• Executing speed (speed with a smile) and service standards
• Flawlessly executing marketing promotions and campaigns
• Achieve or exceed profitability plan by:
• Maintaining staffing levels to actual sales
• Complying with labor laws
• Accurately ordering and managing inventory to reduce waste and prevent theft
• Ensuring cash handling procedures and standards are in place and followed
• Performing cash audits and addressing identified issues
• Executing safety and health standards
• Minimizing R&M / Supplies and Services costs by managing service vendors efficiently
• Achieving and communicating controllable cost targets
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs, or technical developments)

Knowledge, Skills & Experience

• High School diploma or equivalent
• 1 - 3 years' experience in QSR industry / full-service concept
• ServSafe Certified (required or ability to obtain)
• Fluent in English; Spanish is a plus
• Excellent communication and interpersonal skills; great telephone manner
• Excellent organizational skills; detail oriented; accurate
• Excellent analytical, problem solving, and math skills
• Ability to work with minimal supervision, under pressure
• Proven ability to lead and motivate a diverse team, and promote learning, development, and career growth
• Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required

Physical Requirements/Environment / Working Conditions

• Work performed in a restaurant and office environment
• Prolonged periods of standing, walking, sitting, typing, and viewing computer screens
• Frequent bending, reaching, and lifting of restaurant items up to 50 pounds, such as cases of chicken, boxes of supplies, cooking oil, or cleaning materials.
• Ability to work varied shifts, including weekends, holidays, and extended hours as needed
• Travel to other restaurant locations within the assigned area; overnight travel may be required

In Return we offer an excellent compensation and benefits package to include:

• Competitive compensation package
• Medical, Dental, & Vision Plans
• Paid Time Off (PTO)

Equal Opportunity Employer

Church's Chicken is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.