Claims Specialist

Claims Specialist (Product Liability)

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX. Schedule: Fully on-site, Monday – Friday | 8:00 AM to 5:00 PM (hours may vary)

Top Skills:

• Claims management
• Excellent written and oral communication skills
• Can perform quantitative analysis
• Advanced Excel and PowerPoint skills

Responsibilities:

• Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm, and 3rd Party administrators.
• Generate daily/weekly/monthly reports, with analysis and recommendations.
• Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics.
• Ensure that all projects have required documentation as they move through the project tollgates.
• Communicate to Product Liability leadership on project status and escalation/decision points.
• Work cross-functionally with HQ teams in Korea (occasional evening conference call) and operations to manage all possible risks.
• Pending Claim Management, KPI & TAT Management – Claim registration to closure.
• Product Verification.
• Liability Assessment by reviewing diagnosis results.
• Reporting on high-profile claims to the leadership.

Requirements:

• Bachelors Degree.
• 3-5 years of hands-on claims management & customer care experience.
• Expertise in MS, Excel, and PPT.
• Proven capability to analyze data and develop a course of action.
• Proven ability to prioritize and manage multiple projects, meet deadlines, and drive to resolution.
• Process, procedure, strategic planning, and project development experience.
• Experience working with and influencing cross-functional teams.
• Experience working within the insurance and/or home appliance industry is a plus.
• Experience with product development or testing a plus.
• Experience working in a complex and wide organization and department.
• Claims Adjuster License a plus.
• Takes project ownership and possesses leadership qualities with an entrepreneurial approach.

Preferred Qualifications:

• Analyze, make judgments, decisions, and recommendations for ongoing and new projects or tasks.
• Apply critical thinking and imaginative solutions to analyze and present solutions to challenges based on data.
• Communicate professionally both verbally and through written correspondence.
• Explain reports and analysis to all levels of the organization.
• Ability to think analytically and pay close attention to detail.
• Project management skills advantageous.
• Numbers- and processes-oriented (analytical skills).
• Initiative and "can-do" attitude, Ownership with Initiative.
• Sense of urgency, Flexible, self-motivated, self-organized, self-directed, and results-oriented.
• Customer service focus with excellent relationship management skills.
• Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders.
• Demonstrated ability to interact with peers, supervisors, managers, and senior management.
• Team-oriented, but able to work independently and manage multiple tasks.
• Able to perform complex quantitative analysis (Advanced Excel skills) to flag risk and report in a timely manner.
• Capability of storytelling visually and speaking to small groups 5-10 people.

Staffmark talent working with this client receive competitive compensation and a great benefits package! Employee Benefits Include: Medical, Dental, Vision, 401k, Paid Time Off + More!