(USA) Tire and Battery Service Advisor

Position Summary Position Summary... What you'll do... Responsibilities Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages. Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high‑shrink merchandise. Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services. Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value. Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value. Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, demonstrating awareness of the different services in the queue, understanding the time requirements needed to perform requested services, prioritizing TBC service appointments to maximize service efficiency, and re‑prioritizing members and making recommendations to the TBC Team Lead or Technicians to meet service needs. Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques. Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage the adoption of new tools among team members. Serves as a brand advocate by valuing the member’s experience in the TBC area and modeling high quality service and products. Develops and influences team members and assists in training team members. Provides products and services to Members in accordance with Company policies and procedures, assisting with purchasing and service decisions, completing vehicle service requests and tests, operating TBC equipment properly and safely, receiving, storing, and disposing of merchandise and supplies, completing and maintaining documents, operating hardware such as cash registers, processing member purchases, and assisting in payments, returns, refunds, and exchanges using appropriate procedures. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services, providing correct information to Members on TBC goods and services, meeting Member needs in a timely manner, reporting TBC complaints, safety hazards, and problems with products, services, and work areas, using TBC equipment and supplies correctly and completing required documentation. Follows proper procedures to prevent shrink, and follows applicable laws and regulations when selling items to Members. Assists Members with payment methods, return policies, and location of items when asked, using the cash register and completing Member sales in a timely manner, and reporting complaints, shrink issues, and problems with products, services, and work areas. Values & Company Culture Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company, and acts in a self‑less manner while being consistently humble, self‑aware, honest, fair, and transparent. Serve our Customers and Members: Delivers results while putting the customer first, makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; drives continuous improvements; is open to and uses new technologies and skills; and supports others through change. Minimum Qualifications Valid state‑issued driver's license. 18 years of age or older. Preferred Qualifications Auto service industry experience. Retail experience. Location Primary Location: 2365 CRAIN HWY, WALDORF, MD 20601-3167, United States of America. Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Compensation The hourly wage range for this position is $20.00 to $28.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Legal and Compliance Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr