Key Account Manager

We're hiring an experienced Key Account Manager with a background in restaurant technology to own a portfolio of PAR's most important customer relationships. This isn't a single-product seller role — the KAM is the quarterback across POS , Payments , Ordering , and PAR Ops , coordinating internal teams and defending the health of the account through every stage from onboarding to renewal. The ideal candidate is a strong forecaster, a calm operator under escalation pressure, and someone who can turn a hard conversation (a credit dispute, a delayed rollout, a churn risk) into a stronger partnership on the other side.

What We’re Looking For:

• Bachelor's degree in marketing, business, or equivalent, with 5+ years of experience in B2B enterprise software sales or account management — restaurant/hospitality technology strongly preferred.

• Demonstrated ability to build long-term, trusted relationships with business and technology executives at enterprise restaurant brands and franchise organizations.

• Strong forecasting discipline and comfort operating inside a structured sales methodology and CRM process.

• Effective communicator with sharp negotiation instincts — able to navigate a tense account issue (billing, service, contract) without losing the relationship.

• Working knowledge of restaurant technology stacks: Point of Sale , Payments , Online Ordering , and PAR Ops .

• Comfortable coordinating across departments (Customer Success, Project Management, Product, Operations, Finance/AR) to resolve account issues quickly.

• Ability to travel within the US and Canada as needed for customer visits and industry events.

Unleash your potential: What you will be doing and owning:

• Own the full commercial relationship for assigned accounts: strategic account planning, pricing, contract management, renewals, product line penetration, and profitability.

• Build and maintain accurate sales forecasts using a consistent qualification framework ( MEDDIC+U ), with weekly pipeline reviews and disciplined CRM hygiene in Salesforce .

• Develop, manage, and close upsell and cross-sell opportunities across PAR's product lines — POS , Payments , Ordering , and PAR Ops — in collaboration with product-line experts.

• Own the renewal timeline for assigned accounts per PAR's documented renewal process: discovery call, partnership review, deep dive, and pricing proposal, including soft/hard notice cadence and legal coordination.

• Monitor account health at the relationship level and step in when issues — order holds, billing disputes, service delays — put a renewal or expansion at risk, partnering with the account's CSM, Support, and Accounts Receivable to keep the commercial relationship intact while they own resolution.

• Coordinate with the Franchise Account Management ( FAM ) team to drive product adoption and sales efforts at the franchisee level within assigned accounts.

• Partner with Customer Success Advisors to conduct Strategic Business Reviews ( SBRs ), and with product-line Customer Success Managers and Technical Account Managers to surface cross-sell opportunities.

• Maintain accurate, current account data across CRM systems, and use call intelligence tools ( Gong ) to support coaching, forecasting accuracy, and account continuity during handoffs.

• Represent PAR at relevant industry events, trade shows, and association meetings alongside customers.