Customer Service Specialist

Employment Type: Full time Shift: Evening Shift Description: 2:30pm- 10:30pm St. Paul’s Assisted Living is seeking a compassionate and skilled Qualified Medication Aide (QMA) to join our dedicated healthcare team. The QMA will play a critical role in providing exceptional care and support to our residents, ensuring their well-being and maintaining a safe and comfortable living environment. Responsibilities Administer medications and treatments as prescribed by healthcare providers in compliance with state regulations. Monitor residents for changes in health, reporting observations to nursing staff or healthcare providers. Assist residents with activities of daily living (ADLs), such as bathing, dressing, grooming, and mobility as needed. Maintain accurate documentation of medication administration, treatments, and resident care activities. Adhere to infection control protocols and safety procedures to maintain a clean and healthy environment. Communicate effectively with residents, families, and team members to ensure coordinated care. Support the nursing staff in responding to emergencies and providing prompt care to residents. Foster a warm, respectful, and supportive atmosphere for residents and their families. Qualifications Current certification as a Qualified Medication Aide (QMA) in the state of Indiana (required). Experience in a long-term care or assisted living setting is preferred. Knowledge of medication administration practices, resident care standards, and state regulations. Strong attention to detail and ability to maintain accurate records. Compassionate, patient, and empathetic demeanor with a genuine desire to serve the senior community. Excellent communication and teamwork skills. Ability to work flexible hours, including weekends and holidays, as needed. Benefits Paid holidays and generous Paid Time Off (PTO) Up to $4,000 in tuition reimbursement annually! Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE! Day 1 Benefits - Low cost medical, dental and vision insurance plans. Enjoy lower cost medical services when you visit facilities within the Trinity Health network. Daily-pay options Supportive and collaborative work environment. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. #J-18808-Ljbffr