Pursue Your Passion with Purpose
MDA Edge
Desktop Management Specialist
We are seeking a highly skilled and experienced Desktop Management Specialist to join our Infrastructure Services (IS) team. The ideal candidate will bring over 7 years of expertise in desktop management, IT support, and service delivery, demonstrating technical acumen and exceptional problem-solving abilities in a dynamic, fast-paced environment.
Job Locations:
- Niskayuna, NY
- Norwich, NY
- Peebles, OH
- Cincinnati, OH
- Newark, DE
- Mcallen, TX
- Madisonville, KY
Key Responsibilities:
- Provide break/fix support for desktops, laptops, and peripherals.
- Re-image devices and reinstall/configure applications as required.
- Troubleshoot Windows OS, hardware issues, and enterprise applications.
- Collaborate with third-party vendors to escalate and resolve hardware issues.
- Document issues and resolutions in IT service management systems (e.g., ServiceNow, Remedy).
- Install and configure desktops, laptops, mobile devices, peripherals, and associated software.
- Provide technical support for on-site and remote users, addressing queries and resolving incidents.
- Manage the ticket queue to ensure timely resolution in compliance with SLAs.
- Develop and maintain standard operating procedures (SOPs), knowledge base articles, and technical documentation.
- Coordinate with Level 3 support teams for enhancements, maintenance, and upgrades.
- Provide IT support for events, meetings, and disaster recovery scenarios.
- Ensure end-user support for O365, Active Directory, and related networking functionalities.
- Oversee application support and ensure seamless system upgrades/refreshes, maintaining configuration integrity.
- Support printer network setups, driver installations, and device repairs through vendor coordination.
Required Skills and Experience:
- 7+ years of experience in Desktop Management within Infrastructure Services (IS).
- Advanced knowledge of PC hardware, software, operating systems (Windows 10/11, Android OS, macOS), directory services, and network configurations.
- Proficiency in IT service management tools and familiarity with ITIL processes.
- Expertise in O365, Active Directory, DNS, Group Policy, and Firewall configurations.
- Strong troubleshooting capabilities for basic LAN/WAN issues, Wi-Fi configurations, and VOIP phones.
- Excellent communication and interpersonal skills for managing diverse stakeholders, including users, senior management, and vendors.
- Proven ability to manage incidents and problems effectively, adhering to established SLAs.
Education and Certifications:
- Relevant technical certifications (e.g., CompTIA A+, Microsoft certifications) are highly desirable.
- ITIL Foundation certification preferred.
Additional Information: This position requires associates to work from the assigned office location five days a week, ensuring immediate response and support for end-user technical needs.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Pursue Your Passion with Purpose in Norwich, NY vacancy
- Company DescriptionSonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled...SuggestedPermanent employmentFull timeH1b
- ...Valid Radiology license in compliance with state regulations Current BLS certification... ...of patients' bodies for diagnostic purposes. They prepare patients for the procedure,... ...people like you to join our mission. Your passion for helping others deserves a partner just...SuggestedTemporary work
$15k
...surgical procedures effective communication with all members of the surgical team... ...believe every connection—to patients, to purpose, to each other—makes a difference. That's... ...mobility, we help you grow wherever your passion leads. We also continuously review compensation...SuggestedSeasonal workRelocation packageFlexible hoursShift work$18.56 - $26.92 per hour
...and around the Hospital. May have contact with all ages; pediatrics, adult and geriatric... ...believe every connectionto patients, to purpose, to each othermakes a difference. That's... ...mobility, we help you grow wherever your passion leads. We also continuously review compensation...SuggestedHourly payApprenticeshipSeasonal workFlexible hoursShift work$26.13 - $40.53 per hour
...believe every connectionto patients, to purpose, to each othermakes a difference. That's... ...hire for employees working 24+ hours/week. With flexible plan options and coverage tiers,... ...mobility, we help you grow wherever your passion leads. We also continuously review compensation...SuggestedHourly paySeasonal workRelocation packageFlexible hoursShift work$16.67 - $24.61 per hour
...believe every connectionto patients, to purpose, to each othermakes a difference. That's... ...hire for employees working 24+ hours/week. With flexible plan options and coverage tiers,... ...mobility, we help you grow wherever your passion leads. We also continuously review compensation...Hourly paySeasonal workFlexible hoursShift work- ...NY (Remote) ROLE OVERVIEW As an Independent Freight Agent with R.B. Humphreys, you will build and manage your own book of business... ...-controlled transportation, you'll have the flexibility to pursue opportunities across a variety of freight markets. You focus on...Remote workRelocation package
$25.12 - $35.87 per hour
...operational level maintenance and engineering with 4 years' being hospital experience.... ...believe every connectionto patients, to purpose, to each othermakes a difference. That's... ...mobility, we help you grow wherever your passion leads. We also continuously review compensation...Hourly paySeasonal workFlexible hoursShift work$30 per hour
...$30 per billable hour base rate for audits conducted from home, with audits requiring travel paying up to $45 per billable hour RLD... ...various businesses to conduct insurance premium audits. The purpose of a premium audit is to review accounting records and conduct a...Hourly payPart timeWork from homeFlexible hours2 days per week1 day per weekRLD Associates, Inc.
Norwich, NY7 days ago- ...increase visibility for Valley View Manor. You will work closely with our admissions team to ensure a seamless transition from inquiry... ...and promote Valley View Manor's services Identify and pursue new marketing opportunities, including social media, print, and...Local area
Valley View Manor
Norwich, NY5 days ago $60.63 - $64.63 per hour
...most popular cannabis products in America. With dozens of locations nationwide, our... ...and professionalize cannabis through our passionate employees. As stewards of the cannabis industry... ...requested for payroll or state badging purposes only. Applications can be securely...Permanent employmentFull timePart timeLocal area$30k - $41k
...believe every connection—to patients, to purpose, to each other—makes a difference. That’s... ...hire for employees working 24+ hours/week. With flexible plan options and coverage tiers,... ...mobility, we help you grow wherever your passion leads. We also continuously review...Hourly paySeasonal workWork at officeFlexible hoursShift work- ...psychotherapy, and, when appropriate, medication management, in compliance with regulations set forth by the New York State Department of Health... ...clinical documentation and treatment authorizations for billing purposes in a timely manner. Maintain compliance with HIPAA, infection...Full timePart timeWork at office
Reach Project Inc.
Norwich, NY25 days ago $36.5k - $44k
...creating a work environment where employees do their best work and deeply committed to advancing our employees. Purpose of Position Responsible for assisting with the complete operation of a single Byrne Dairy & Deli store, in conjunction with assigned tasks and duties....Full timeContract workLocal areaNight shift- ...providing care that makes patients feel like family. Our facility is modern, updated, and equipped with everything you need to provide high-quality dentistry. If you have a passion for dental care and are looking to work alongside other equally caring and committed...Private practiceFlexible hours
Enlightened Dental
Norwich, NY21 days ago - ...social, and emotional growth. You’ll model positive behavior, help with homework and activities, and collaborate with school staff. MHS... ..., personal growth, and teamwork. This role is ideal for those passionate about mentoring youth and making a lasting impact on students’...Live in
$37.45 - $59.38 per hour
...responsible and accountable for ensuring implementation of and compliance with all standards of practice and professional development in... ...care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve...Hourly payShift work$25.13 per hour
...DELAWARE COUNTY, NEW YORK We’re hiring Paramedics that are passionate about delivering compassionate, high-quality service and basic,... ...situation to determine the best course of action while working with progressive Paramedic protocols. Utilize your Paramedic...Full timePart timeWork experience placementImmediate startRelocation- ...create a safe, nurturing environment, supervise routines, assist with homework, teach life skills, and encourage positive behavior.... ...emotional growth. Ideal candidates are patient, reliable, and passionate about mentoring youth in a diverse community. This is a mission...
- ...behavior, and promote social-emotional growth. Working closely with education and community services staff, you’ll support students... ...inclusive home setting. Ideal candidates are patient, dependable, and passionate about helping children from diverse backgrounds thrive...
$19 per hour
...Healthcare company, you’ll join a culture built on caring for people and creating a true sense of belonging. Our careers are filled with purpose and empower you to transform healthcare experiences while building lasting relationships. Crothall provides specialized, high...Hourly payFull timePart timeLocal areaImmediate startRemote workFlexible hoursShift workCrothall Healthcare
Norwich, NY18 days ago$21 - $23 per hour
...Job Description Job Description Serving with Compassion, Creativity, and Consistency. $21-23 - Full TimeCovering Chenango, Cortland... ...and assist in promoting recovery and community integration. The purpose of Adult Assertive Community Treatment (ACT) is to meet the...$21 per hour
...Join Our Team We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network...Hourly paySeasonal work$90 - $95 per hour
...Job Description Job Description Serving with Compassion, Creativity, and Consistency. $90-95 an hourPart Time - 28+ hours per week Full Time - 40 hours per week Position Summary: The purpose of Adult ACT is to meet the needs of individuals who have not been well served...Full timeImmediate startChildren's Home of Wyoming Conference
Norwich, NY3 days ago$25.13 per hour
...DELAWARE COUNTY, NEW YORK We’re hiring Paramedics that are passionate about delivering compassionate, high-quality service and basic,... ...situation to determine the best course of action while working with progressive Paramedic protocols. Utilize your Paramedic...Full timePart timeWork experience placementImmediate startRelocation$80.64k - $114.4k
...career in health care. Our nurses are the heart of the organization. Passion, patient care and community are their first priority. The... ...of practice and professional development in accordance with the New York State Nurse Practice Act, United Health Services policies...Full timeRelocation packageShift work- ...begins after 90 days of employment. ~401K, generous company match with immediate vesting. ~ Strong career growth & talent... ...sales floor of a store location. The ZTL oversees a team that is passionate about merchandising and selling merchandise, as well as ensuring...Seasonal workImmediate startWeekend workAfternoon shift
$19.5 per hour
...services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative... ...applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will...Full timeWork at officeLocal areaShift work- ...supportive and work together. BE CARING - How do I treat others with courtesy, dignity, and respect? BE VALUE OBSESSED - Live the "good stuff cheap" mindset. BE COMMITTED - Operate with grit, passion, tenacity, and action. BE GROWING - How do we get better...Flexible hoursWeekend workAfternoon shift
$17.5 - $18.75 per hour
...community outings, appointments, or recreation activities for the purpose of community integration and exploration Development and... ...community activities Establish and maintain positive relationships with area businesses Assist people receiving services with...Full timePart time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Pursue Your Passion with Purpose. Be the first to apply!
