Dining Services Lead for Senior Living & Events

Position Title: Dining Services Supervisor Department: Dining Services FLSA: Non-Exempt (Hourly) Status: Full-Time Reports to: Dining Room Manager Secondary Support Relationship: Dining Services Director About Our Mission At Legacy Pointe at UCF, our mission is grounded in a simple and meaningful purpose: to brighten lives through lifelong enrichment, supported by our partnership with the University of Central Florida. Everything we do is built around that vision. Our community was created on the belief that older adults deserve to live with dignity, connection, opportunity, and joy, every single day. As a Life Plan Community, we provide a full continuum of care, from independent living to assisted living and memory care, all the way to skilled nursing. Our culture is shaped by hospitality, service, and accountability, and our affiliation with UCF enhances what we offer through lifelong learning, intergenerational opportunities, and innovative programming. Legacy Pointe is a modern, welcoming community where people feel seen, valued, and cared for. Whether someone is participating in a wellness program, engaging in a cognitive activity, receiving compassionate support, or enjoying a meaningful moment of connection, our priority is always their comfort, dignity, and quality of life. Why People Choose Legacy Pointe Joining Legacy Pointe means becoming part of a team that appreciates your work and supports your well-being. We want you to feel equipped, encouraged, and valued in your role. Full-time employees receive access to a comprehensive benefits package that includes: • Medical, dental, and vision insurance • Short-term disability options • Paid time off that grows with tenure • Eight paid holidays annually • Scholarship programs for employees and dependents • Recognition programs, including milestone awards and annual celebrations • Employee discount program with savings on attractions, travel, and entertainment • Annual staff appreciation events Work That Makes a Difference Working at Legacy Pointe is deeply meaningful. Each day brings moments where your presence, patience, and compassion can change someone’s experience for the better. You help residents feel comforted, safe, understood, and supported, especially those living with cognitive impairment, who depend on consistency and connection. You build trust, create calm, and offer reassurance through even the simplest interactions. At the end of the day, you know your work mattered. Every role at Legacy Pointe contributes to these moments of impact, and we value the people who show up with empathy, skill, and dedication. There is purpose here. There is growth here and there is a place for you at Legacy Pointe. Position Summary The Dining Services Supervisor supports the daily front-of-house operations of Dining Services by assisting the Dining Room Manager and Dining Services Director with service oversight, staff support, training, floor leadership, and resident satisfaction initiatives. This role helps maintain service standards across the main dining room, bistro, bar, and designated assisted living dining operations. The DSS acts as a working leader who supports daily execution, reinforces expectations, assists with events, and provides leadership coverage in the absence of the DRM, including days off and vacation periods. Essential Duties and Responsibilities The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Support the DRM and DSD in the daily operation of dining services front-of-house areas. Assist with supervising service staff in the main dining room, bistro, and bar to ensure consistent hospitality, professionalism, and service flow. Provide floor leadership during meal periods by monitoring section coverage, resident service, table maintenance, beverage service, and staff responsiveness. Serve as a visible leadership presence on the floor and help reinforce service expectations, dress code, professionalism, and daily accountability. Assist in training and orienting new dining staff on service procedures, side work, resident interaction, and front-of-house standards. Reinforce service standards through daily coaching and real-time feedback to improve consistency, hospitality, and team performance. Support service operations in Assisted Living, including meal flow, staffing support, resident satisfaction, table service quality, and communication with care or nursing teams as needed. Assist with service oversight for special events, theme meals, and catering functions, including set-up, service execution, staffing coordination, and breakdown. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Educational Requirements and Experience High School diploma or equivalent required. Minimum of 2 years of dining, restaurant, hospitality, or senior living food service experience preferred. Previous lead server, shift leader, or supervisory experience preferred. Ability to obtain Food Handler certification within required timeframe (if applicable). Experience working with older adults or in healthcare dining is helpful. Core Competencies, Knowledge, Skills and Abilities: Strong understanding of dining room operations, service flow, and resident/customer service. Strong communication and interpersonal skills Willingness to work with the elderly in a senior living environment Effectively communicate with residents, guests, associates, and supervisors Must be able to work on all Holidays and for pre-planned special events Ability to train staff, reinforce standards, and lead by example. Ability to work in a fast-paced environment and adapt to changing operational needs Availability to work weekends, holidays, and flexible shifts. Works primarily indoors in a climate-controlled setting Possible exposure to chemicals as identified in the MSDS Manual Important Notice: Applicants for this position will be required to complete a background screening through the Care Provider Background Screening Clearinghouse, per House Bill 531 (2025). Learn more here: Apply for this position No robots please! If you would like to apply to this job please complete the captcha. #J-18808-Ljbffr