Service Advisor

Paretti Jaguar Land Rover New Orleans is a family-owned organization that has been in the New Orleans area for 90 years. We are looking for an Experienced SERVICE ADVISOR to join our customer focused team. We are looking for an individual that is focused on being “relational” versus “transactional” with our client base. Jaguar and Land Rover are two ICONIC British Brands with a long history of producing desirable and beautiful vehicles. At Paretti Jaguar Land Rover New Orleans, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to the communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organizations, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds. Our work environment includes:

• Modern office setting
• Growth opportunities
• Manufacturer Required Training and Certification

Responsibilities:

• Greet each Client in a prompt, courteous and enthusiastic manner 100% of the time and never differentiate between client that is paying for service and warranty service.
• Serve as the liaison between the Clients (collecting accurate and relevant data) and Technicians (providing each with necessary updates); ensuring the customer's needs are understood by the Technician and the needs and recommended service/repairs are understood by the Customer.
• Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, entering RO into service database system.
• Communicate with technicians to ensure timely completion of repairs
• Keep customers informed of the status of their vehicle repairs
• Process payments and handle customer inquiries

Experience:

• At least 5 years of experience as a Service Advisor in an automotive or related industry is required. Luxury Dealership Experience is Preferred.
• Knowledge of Automotive Service Repair, Brake Repair, Diesel Engine Repair, Tire Service, Preventive Maintenance, Electrical Vehicles and Suspension Systems is required.
• Great attitude with a high-energy, out-going personality with experience in developing relationships.
• Excellent communication and customer service skills
• Strong problem-solving abilities
• Can work in a fast-paced environment, organized and can manage time efficiently.

Benefits:

• Competitive pay and benefits package, commensurate with experience.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Employee discounts on vehicle purchases and services.
• Factory Training and Certification.

Why Paretti? At Paretti Jaguar Land Rover New Orleans, we pride ourselves on being more than just another dealership. We truly care about our employees and recognize that hard work and dedication deserve to be rewarded. You won’t be just another number here—we value each team member as an integral part of our success. Join a team where your experience is valued and where you can make an impact. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.