Digital Reporter Lead

United States U.S. Legal Support is seeking an experienced Digital Reporter Lead (Regular Full-Time) to support the development, training, and ongoing success of our Digital Reporter (DR) team nationwide. This role combines hands‑on Digital Reporting responsibilities (approximately 50 % of the time) with leadership and training duties (the remaining 50 %). The Digital Reporter Lead will oversee training and development of new hires, provide ongoing support to Digital Reporters, and contribute to the continuous improvement of training programs. In addition, the Lead is responsible for the verbatim capture of legal proceedings through the use of audio and visual recording technology while maintaining the highest standards of professionalism, accuracy, and client service. Key Responsibilities Training & Development Assist with Digital Reporter training programs throughout the United States Facilitate one‑week onboarding and training programs for newly hired Digital Reporters Conduct live dictations and hands‑on training exercises for trainees Provide mentorship, guidance, and ongoing support to Digital Reporters Deliver feedback and recommendations to strengthen training programs and align with industry trends and business objectives Ensure new hires are proficient in required technology, procedures, and best practices Digital Reporting Operations Manage the verbatim capture of legal proceedings utilizing audio and visual technology Create annotations and keyword markers to facilitate transcription workflows Manage speaker identification and exhibit tracking during proceedings Transport, set up, operate, and maintain audio/video equipment, including laptops, mixers, microphones, and software Follow company‑defined standards, processes, and operating procedures Represent U.S. Legal Support in a professional, organized, and punctual manner Reporter Support & Operational Assistance Provide support to Digital Reporters via email, Microsoft Teams, and 8x8 Assist reporters with procedural questions and best practices Collaborate with leadership to identify opportunities for process improvementPerform additional administrative and operational duties as assigned Qualifications Minimum three (3) years of experience as a: Transcriber Typist Law Clerk Legal Assistant Paralegal Videographer Other legal support professional Strong verbal and written communication skills Ability to type 60+ words per minute accurately Knowledge of legal studies, communications, or a related field preferred Working knowledge of civil deposition rules and procedures Familiarity with legal terminology Technical knowledge of audio and video equipment Ability to accommodate a flexible and on‑call schedule Reliable transportation Professional, customer‑service‑oriented demeanor Core Competencies Leadership & Coaching Relationship Building Critical Thinking Time Management Organization & Attention to Detail Adaptability Dependability & Accountability Professional Communication Certifications Completion of CER Training Program Current AAERT Certification (American Association of Electronic Reporters and Transcribers) with ongoing renewal Current Notary Public Certification with ongoing renewal Physical Requirements Prolonged periods of sitting and working on a computer Ability to transport, lift, and maneuver equipment weighing up to 50 pounds Ability to bend, stoop, and carry equipment required for legal proceedings Benefits Competitive compensation package Comprehensive health, dental, and vision benefits 401(k) with company match Paid time off and holidays Professional development opportunities Career growth within a national legal services organization #J-18808-Ljbffr U.S. Legal Support