Field Service III Technician

About the Role The best problem solvers are true knowledge seekers. Providing a high level of technical support is no simple feat in dynamic environments. You must be willing to learn and comprehend new products and skills at a moment’s notice. The incumbent will provide seamless and expert operational, maintenance, and networking support in a 24/7 customer‑driven setting. Your Impact Diagnose mechanical, software, network, and system failures using established procedures. Service and repair designated equipment to Canon standards and specifications. Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping. Help meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on‑site maintenance. Diligently maintain all technical information, field service reports, expense reports, and Canon property assigned. Assist with the solutions of escalated technical and/or customer service‑related problem areas for any territory when requested. Maintain complete working knowledge, aptitude, and ability to repair multiple product lines, including troubleshooting, diagnostics, and preventive maintenance. Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service‑related problem areas. Interface with customer IT departments. About You: The Skills & Expertise You Bring We are providing the anticipated rate for this role: $24.39 - $36.53 hourly. Typically requires general and/or vocational training plus 2 to 4 years of related experience. Associate’s degree in electronics or electrical engineering or equivalent experience. Direct experience working as a field technician. Capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory. Ability to travel (valid driver’s license and acceptable driving record required). Capable of excelling in a 24/7 environment, performing shift work and on‑call rotations. Required to obtain security and/or other clearances required by customers to enter premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). Workstyle Description Full‑time on site – position requires full‑time presence at your assigned office(s)/worksite(s)/territory on scheduled work days. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. #J-18808-Ljbffr Canon Solutions America