Deskside Support Engineer

Deskside Support Engineer

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Deskside Support Engineer to join their team onsite in Miami, FL and provide support. This is a long term opportunity with the duration of a year, with the possibility of extension.

Duties and Responsibilities:

• Perform IMACD tasks
• Provide break/fix support
• Stage, build, image, configure and deploy endpoints
• Perform hardware/software troubleshooting
• Support asset handling
• Perform ticket updates
• Provide end-user support
• Resolve onsite deskside incidents and requests
• Maintain accurate ITSM and asset records
• Assist to coordinate escalations

Skills and Qualifications:

• Minimum 3+ years of experience preferred in enterprise deskside / field support
• Hands-on experience with level 2 Windows deskside support and troubleshooting
• Experience with endpoint imaging, deployment and IMACD
• Strong onsite customer service skills
• Ability to work independently in a client-facing environment
• Ability to document work accurately
• Strong collaboration skills

Wage Range: The hourly rate for this position is between $17.33 - $23.10 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses.