Branch Operations Manager - Exterior Building Products

Branch Operations Manager - Exterior Home Products Fort Wayne, Indiana

Position Summary

We are seeking a driven and experienced Branch Operations Manager to lead and grow our Fort Wayne branch, specializing in exterior home improvement products and services. This hands-on leadership role oversees installation teams, daily branch operations, customer satisfaction, and business development across a product portfolio that includes patios, porches, decks, windows, siding, screened enclosures, sunrooms, and other outdoor living solutions.

Reporting directly to ownership, this individual will be instrumental in building a strong team culture, maintaining high-quality workmanship, and supporting the continued growth of the branch. The ideal candidate brings a background in residential construction, exterior remodeling, or specialty building products - and the ability to balance operational management, employee development, and customer engagement with equal effectiveness.

KEY RESPONSIBILITIES

Leadership & Team Development

• Lead, motivate, and support installation crews, project leads, and field personnel.
• Foster a culture of accountability, professionalism, safety, and teamwork.
• Train and mentor employees to strengthen technical skills, productivity, and customer service.
• Provide ongoing performance coaching and address personnel matters in a timely and professional manner.

Operations & Project Management

• Oversee daily branch operations including scheduling, labor planning, and project coordination.
• Manage installation projects from start to finish, ensuring timelines, budgets, and quality standards are consistently met.
• Coordinate manpower, materials, and subcontractor activities as needed.
• Review and approve employee time records and support payroll accuracy.
• Monitor inventory, equipment, and materials to support active and upcoming projects.

Customer Service & Client Relations

• Serve as a primary point of contact for homeowners and clients throughout the project lifecycle.
• Deliver exceptional customer experiences through proactive communication and timely responsiveness.
• Resolve customer concerns efficiently and professionally.
• Build and maintain strong relationships with homeowners, contractors, builders, and property managers.

Quality Control & Safety

• Ensure all installations meet company quality standards and manufacturer specifications.
• Promote and enforce job-site safety practices and compliance procedures.
• Conduct site inspections and field reviews to uphold workmanship standards across all projects.

Sales & Business Development

• Support branch growth through relationship building, community presence, and customer engagement.
• Participate in consultations, estimates, and solution-based sales opportunities as needed.
• Identify opportunities to expand services and strengthen the company's position in the local market.
• Represent the company professionally within the community and across the industry.

Preferred Qualifications

• Previous management experience in exterior remodeling, residential construction, decking, windows, siding, patio enclosures, roofing, or related industries.
• Strong leadership and team management skills.
• Excellent organizational and project coordination abilities.
• Ability to manage multiple projects and priorities simultaneously.
• Strong customer service and communication skills.
• Knowledge of residential construction methods, materials, and installation practices.
• Valid driver's license with acceptable driving record.