Director of Programs (West Palm Beach)

A community nonprofit partner is seeking a Director of Programs to help advance its mission of improving lives by providing access to lifesaving medical equipment and essential supplies that promote mobility, independence, and dignity for individuals in need.

Position Summary

The Director of Programs provides leadership, direction, and hands-on operational management for all programs. This role ensures that program operations are safe, efficient, mission-aligned, and grounded in respect for the clients, the caregivers, and the partners the company serves.

The Director of Programs manages all program staff, oversees the flow and safety of DME inventory, ensures consistent quality standards, and supports data, reporting, and evaluation needs across the organization. As a key member of the leadership team, the Director works closely with the CEO to strengthen program capacity, develop new initiatives, and uphold a strong culture of safety, service, and accountability.

Key Responsibilities

1. Program Leadership & Operations

· Provide day-to-day operational oversight for all programs: the Lending Closet, the KINDER Project, the CRIBS Project, and CCH International Relief, and emerging initiatives.

· Ensure safe, accurate acceptance, refurbishment, tracking, storage, and distribution of all DME and medical supplies.

· Maintain and continuously improve program workflows, safety protocols, and quality standards.

· Oversee DME quality control processes, ensuring all equipment is evaluated appropriately to be clean, safe and effective before distribution.

· Monitor inventory levels, forecasting needs and addressing supply gaps proactively.

2. Staff Management & Culture Building

· Supervise program staff (including warehouse, client services, and program coordinators), including hiring, coaching, performance management, and annual evaluations.

· Foster a collaborative, mission-driven team environment grounded in respect, safety, and continuous improvement.

· Identify training needs and provide or coordinate professional development for staff and volunteers.

· Promote adherence to organizational policies, safety practices, and confidentiality requirements (including HIPAA).

3. Data, Reporting & Evaluation

· Ensure effective use of the program database, including data integrity, staff training, inventory tracking, and system troubleshooting.

· Produce timely and accurate reports for funders, including the Palm Beach County Healthcare District and other grantors.

· Support the Development Team with program data, impact metrics, client stories, and ad hoc reporting.

· Lead or participate in efforts to evaluate program effectiveness and identify opportunities for growth or improvement.

4. Safety, Compliance & Risk Management

· Oversee safety practices for staff, volunteers, donors, and clients in all program environments (warehouse, office, field activities).

· Ensure adherence to universal precautions, equipment handling protocols, and general workplace safety.

· Maintain compliance with HIPAA, quality control standards, and all internal policies and procedures.

· Periodically review and update program procedures and policies to strengthen safety and efficiency.

· Train and certify all CCH staff in safe driving techniques utilizing the Smith-System Safe Driver Training Program.

5. Volunteer Coordination

· Oversee volunteer recruitment, onboarding, training, scheduling, and recognition.

· Ensure volunteer responsibilities support program goals and are conducted safely and effectively.

· Cultivate a welcoming and respectful environment for all volunteers.

6. Cross-Department Collaboration

· Partner with Development to support fundraising events, donor engagement, and storytelling.

· Work with Finance to support budgeting, expense tracking, and grant compliance.

· Collaborate with the CEO on strategic initiatives, operational improvements, and community partnerships.

Qualifications

Required

· 5+ years of experience in program leadership, operations management, or nonprofit administration.

· Experience supervising staff in a fast-paced, client-facing environment.

· Strong organizational, problem-solving, and decision-making skills.

· Ability to maintain a respectful, inclusive, service-oriented approach with clients, caregivers, donors, partners, volunteers and staff.

· Proficiency with databases, inventory management systems, and Microsoft Office (including Excel).

· Commitment to the company mission, values, and high standards of safety and quality.

· Ability to lift or assist with DME when needed (reasonable accommodations will be considered).

· Willingness to undergo background and drug screening.

Preferred

· Experience with DME, health-related services, warehouse operations, or safety protocols.

· Knowledge of HIPAA and risk-management practices in service organizations.

· Experience working with volunteers or managing volunteer programs.

· Bilingual ability (English/Spanish or English/Creole) helpful but not required.

Core Competencies

· Leadership & Coaching

· Operational Excellence

· Safety & Quality Focus

· Compassionate Service Orientation

· Team Collaboration

· Adaptability & Initiative

· Attention to Detail

· Confidentiality & Professional Ethics

Work Environment

This position works in both office and warehouse settings and requires regular movement between program areas. Some local travel may be required for community partnerships, equipment pickups, or outreach activities.

Benefits

100% employer paid health insurance.

11 Paid Holidays

5 Sick Days

5 Vacation Days