Area Manager

Area Manager | Dalwadi Hospitality Management

The Area Manager is responsible for the overall operational performance, financial success, guest satisfaction, and team leadership of multiple hotel properties within the Dalwadi Hospitality portfolio. This role partners closely with General Managers to ensure brand standards, company policies, and financial objectives are consistently achieved while fostering a culture of accountability, service excellence, and employee development. The Area Manager serves as the primary liaison between hotel leadership and executive management, providing strategic direction, coaching, and operational support across assigned properties.

Essential Responsibilities

Operations

• Oversee the daily operations of multiple hotel properties.

• Ensure compliance with brand standards, company policies, and safety procedures.

• Conduct regular property visits, inspections, and operational audits.

• Monitor guest satisfaction scores and implement action plans to improve performance.

• Support General Managers in resolving operational challenges and guest concerns.

• Ensure all departments operate efficiently while maintaining high service standards.

Leadership & Team Development

• Recruit, interview, coach, mentor, and develop General Managers and leadership teams.

• Conduct regular one on one meetings with property leadership.

• Hold General Managers accountable for operational and financial performance.

• Assist with succession planning and leadership development.

• Partner with Human Resources on employee relations, investigations, disciplinary actions, and performance management.

• Promote a positive workplace culture focused on teamwork, accountability, and continuous improvement.

Financial Performance

• Review financial statements, labor reports, and operating expenses.

• Monitor payroll and labor costs to ensure budgets are achieved.

• Analyze revenue trends and identify opportunities to increase profitability.

• Assist General Managers in preparing annual budgets and forecasts.

• Review purchasing practices and control operating expenses.

• Ensure accurate inventory controls and cash handling procedures.

Sales & Revenue Management

• Partner with Directors of Sales and General Managers to maximize revenue.

• Review STR reports, occupancy, ADR, and RevPAR performance.

• Identify opportunities for market growth and business development.

• Support hotel sales initiatives and community engagement efforts.

• Participate in revenue strategy discussions when needed.

Human Resources

• Ensure compliance with federal, state, and local employment laws.

• Support recruiting efforts for management positions.

• Oversee onboarding and leadership training.

• Review turnover, staffing levels, and retention initiatives.

• Ensure proper documentation of employee performance issues.

• Partner with HR regarding benefits, payroll concerns, investigations, and compliance.

Quality Assurance & Compliance

• Prepare hotels for brand quality assurance inspections.

• Conduct operational audits and follow up on deficiencies.

• Ensure compliance with OSHA, health department, fire safety, and risk management standards.

• Verify completion of required brand and company training.

• Ensure emergency procedures and crisis management plans are maintained.

Communication

• Serve as the primary point of contact between assigned hotels and corporate leadership.

• Provide regular operational updates to executive leadership.

• Lead property visits, regional meetings, and leadership development sessions.

• Foster collaboration between hotels and corporate departments.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

• Minimum of 5 years hotel management experience, including multi property or senior leadership experience.

• Previous General Manager experience required.

• Strong knowledge of hotel operations, financial management, revenue management, and guest service.

• Experience with Marriott, Hilton, IHG, Choice, Wyndham, or other major hotel brands preferred.

• Strong understanding of HR practices, labor management, and employment compliance.

• Excellent leadership, coaching, and communication skills.

• Strong analytical and problem solving abilities.

• Ability to prioritize multiple properties and projects simultaneously.

• Valid driver's license with reliable transportation.

• Ability to travel frequently between assigned hotels.

Preferred Systems Experience

• Netchex

• Hotel Effectiveness

• Lighthouse

• Quore

• Brand property management systems

• Microsoft Office Suite

• Excel reporting and financial analysis

Physical Requirements

• Ability to travel extensively between hotel properties.

• Ability to stand and walk for extended periods during property visits.

• Occasionally lift up to 25 pounds.

• Ability to work evenings, weekends, and holidays when business needs require.

Performance Expectations

The Area Manager is expected to:

• Achieve budgeted revenue and profitability goals.

• Maintain high guest satisfaction and brand quality scores.

• Develop strong General Managers and leadership teams.

• Improve employee retention and engagement.

• Ensure compliance with all company and brand standards.

• Drive operational excellence and continuous improvement across all assigned hotels.

Description of Pay and Benefits

Starting salary of $75,000 annually, based on experience and qualifications. Paid Time Off (PTO) in accordance with Dalwadi Hospitality Management policy. Medical insurance available for eligible employees. Opportunities for professional growth and advancement within a growing hospitality management company.

This company is an equal opportunity employer.